Deputy Manager Plant Quality

Job Summary

• Key missions of the position: Ensure adherence to product, process, and customer quality requirements
• Drive resolution of internal and customer quality issues through structured RCA
• Strengthen process quality systems (PFMEA, Control Plan, WI adherence)
• Ensure smooth execution of inspection, testing, and PDI processes
• Support improvement of manufacturing quality and reduction of defects

Measurement

• Q: Process quality, customer complaints, and product conformity
• C: Rework, rejection, and non-quality cost
• D: Issue resolution time, production flow, and complaint closure

• Internal defect rate and rework levels
• Customer complaints and closure effectiveness
• PDI clearance and first-time-right performance
• Audit compliance (process, product, and system audits)
• RCA effectiveness and recurrence reduction
• Quality wall clearance adherence

Main responsibilities Manufacturing Quality Control Process Discipline

• Ensure adherence to design standards, PFMEA, control plans, and work instructions across production
• Supervise quality execution at shop-floor level including assembly, testing, and inspection activities
• Ensure process discipline and compliance in daily manufacturing operations
• Support implementation of ECO / DRC changes and process updates

Customer Quality Issue Management

• Coordinate resolution of customer complaints through structured QRQC and RCA methods
• Act as interface for customer quality concerns and ensure timely escalation and closure
• Support field failure analysis and preparation of reports (8D / PDCA / FAR)
• Monitor and track field issues (0 km, warranty returns) and ensure closure

Non-Conformance Corrective Actions

• Ensure identification, containment, and disposition of internal quality issues
• Drive structured problem-solving and corrective action implementation
• Track recurring issues and support preventive action implementation
• Ensure closure of quality issues within defined timelines

Inspection, Testing Validation

• Ensure preparation and execution of inspection and testing plans for production
• Support FAI activities (internal and customer) and track closure of open points
• Validate product compliance before release (PDI and FG clearance)
• Ensure documentation traceability and inspection accuracy

Quality Systems Compliance

• Ensure compliance with WMS, IMS, IRIS, and quality standards across operations
• Support audits (internal, external, customer) and ensure readiness
• Maintain discipline in quality documentation and reporting systems
• Monitor adherence to quality procedures and standards

Cross-Functional Coordination

• Coordinate with Production, SCM, engineering, and customer teams for issue resolution
• Support production continuity by minimizing quality-related disruptions
• Participate in cross-functional reviews and improvement initiatives
• Ensure alignment between quality requirements and operational execution

Performance Monitoring Reporting

• Track quality KPIs and support performance review mechanisms
• Analyze defect trends, complaints, and process issues
• Provide inputs for improvement actions and corrective measures
• Ensure visibility and reporting of quality metrics

Authority Quality Control

• Exercise authority to stop production in case of quality or safety risks
• Ensure non-conforming products are not passed to next stages
• Support decision-making in quality-related escalations

People Management

• People Management: Yes No
• If People Management, how many employees are managed: No
• Number of people: Nil
• Budget Management: Yes No

Required Candidate Profile Education/Training

• Bachelors Degree in Mechanical Engineering

Professional Experience

• 69 years of experience in manufacturing / process / customer quality
• Experience in handling customer complaints, audits, and process quality

Key Competences (Transversal/Professional)

• Manufacturing / Operation Quality Governance - 3
• Quality Systems Audits - 4
• Quality Tools Process Excellence - 4
• Customer Complaint Escalation Management - 3
• People / Stakeholders Management - 3
• Conflict / Crisis Management - 3

Languages

• English
• Hindi

Behavioral Skills

• Demonstrates ownership in managing process and customer quality issues
• Proactive in identifying and resolving process deviations
• Strong coordination and communication across teams and customers
• Maintains disciplined and structured approach to quality execution
• Ability to manage multiple priorities in a dynamic shop-floor environment
• Focus on continuous improvement and operational excellence