Deputy Manager ? Operations

Job Description Deputy Manager Operations
Key Responsibilities

• Execute daily operational plans to achieve SLA, TAT and throughput targets .
• Monitor floor productivity, manpower utilization and backlog .
• Manage shift planning, roster, attendance and workforce discipline .
• Drive process adherence, quality checks and SOP compliance .
• Coordinate with FM, LH and LM teams to ensure smooth operations.
• Track operational performance and publish shift-wise MIS .
• Identify operational risks, issues and bottlenecks and drive timely resolution.
• Support RCA, corrective actions and continuous process improvement .
• Ensure safety, compliance and 5S standards are maintained on the floor.
• Lead and motivate the operations team to achieve productivity and quality targets.

Key Performance Indicators

• SLA / TAT Adherence
• Productivity (UPH)
• Backlog Control
• Error / Damage Rate
• Attendance & Attrition
• Process & Safety Compliance

Preferred Skills & Experience

• Experience in warehouse / fulfillment center / logistics operations .
• Strong people management and shift-handling skills.
• Good understanding of SLA, productivity, quality and operational metrics .
• Strong analytical, problem-solving and stakeholder management skills.
• Willingness to work in rotational shifts .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.