Deputy Manager - Operations Management

Job Summary

This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP. Will be reporting to the Process Manager.

Responsibilities

• Proven people management skills
• Service delivery
• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• The Team Lead will be responsible for cultivating a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• The Team Lead will be able to motivate, instill accountability and achieve results.
• Monitoring the effectiveness of a team of Process Associates.
• Ability to prepare MIS reports.
• Ability to interact with Customers and manage their queries.
• Providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.

Qualifications

• Candidate should have been in an Assistant manager /Team leader role, on papers for at least 2 years.
• Should have exposure to handling 15-20 FTEs.
• Should be only from an international non voice background.

Specifications / Skill set

• Graduate/Post Graduate (Preferably Commerce).
• Good academic record (50% or above).
• Excellent communication skills (Verbal and Written).
• Strong analytical skills.
• Minimum 4 years of post qualification experience in BPO/KPO industry.
• Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.