Deputy Manager - Operations Management
Artex Risk Solutions · Bengaluru · onsite · Posted 42d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid Market vertical. As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service. Service Support Manager plays a crucial role in - Managing customer support operations, Ensuring high-quality service delivery, and Promoting customer satisfaction. They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus.
Responsibilities
- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience
Qualifications
- 5 years of experience in an Insurance domain/BFSI
- Transition/onboarding of service
- Onsore travel experience (good to have)
- Excellent Written and Oral communication skills
- Very good Interpersonal skills
- Proactive Ownership and Accountability
- Logical thinking and decision making
- Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportInsurance Domainservice deliverybfsiInsurance BrokerageOnboardingBrokerageCommunication SkillsoperationsSalesOperations Managementcompliance
About Artex Risk Solutions
Artex Risk Solutions
1997
29 years old
None
United States
₹16.1L PA avg
Avg at Artex Risk Solutions
About
Artex delivers innovative strategies for effective risk and capital management, leveraging expertise for enhanced decision-making and improved client outcomes.
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