Deputy Manager - Operations and Service
Bajaj Finance · Pune · onsite · Posted 27d ago
Undisclosed3–4 yrsfulltimeSourced from
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About this role
Job Summary
This position is open with Bajaj Finance Ltd.
Managing the processing of Two-Wheeler business disbursement process. Publishing tracking of MIS.
Duties and Responsibilities Principal Accountabilities (Accountabilities associated with the job)
Project and Initiatives:
- Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
- Ensuring timely completion of the QC process with desired quality
- Tracking the document movement from Sales to Branch Ops to Back-office
- Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
- Engaging Liaison with PMO IT to provide resolution of the issues / escalations raised by branches
- Publishing Tracking of multiple MIS on set frequency and for better control over each activity
- Communication / new process download to branches
- Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement
Monitoring and Tracking:
- Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.
- Formally assesses branch management during visits on both functional and location control parameters.
- Ensuring focus on each branch to ensure all branch targets are met
- Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
- Forecasts manpower requirements and recommends hiring or downsizing accordingly.
- Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
- Ensuring policy and process adherence for all products and services.
Branch Support:
- Trouble shooting issues arising while processing cases at the branch level Escalates unresolved change management issues
- Taking teams and own ideas and suggesting improvements in the current process.
- Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis
- Encourages pro-active measures of team members, including product-related education to operations team
- Clarifies to Sales and Operations the changes in policies and processes - helps resolve issues
- Working closely with the hiring team for ensuring closure on hiring.
- Working closely with other cross functional teams for required support and escalations.
- Co Ordinating with branches to ensure proper implementation of policies and train them on new processes
- Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication Interpersonal Skills, - Negotiation Skills influencing skills, - Analytical Problem Solving skills
- Communication to employees on frequent policy changes
- Manage change between the employees and team on dynamic process and policy changes
- Cross functional dependencies leading to delay in projects
- Solutioning on Project and process pertaining to new product development
- Ensuring approval matrix is followed
Internal Clients
- Business
- IT
- Finance
- HO Support Teams
- HR
- Admin
External Clients
- Customers
- Total Team Size: 0
- Number of Direct Reports: 1
- Number of Indirect Reports: 0
- Number of Outsourced employees: 0
- Number of locations: 1
- Number of products: 0
Skills and Knowledge
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications - Graduate Degree
- 3-4 years experience in lending business with 1+ years in Branch Operations
- Hands-on expertise on SFDC/FinnOne/CRM
- Applicant should be well versed with MS Excel PowerPoint knowledge
- Collaborative work style to engage with peers colleagues in other functions across the company
- Exceptionally high motivational levels and a self-starter
- Team Management Skills
- Relationship Management Skills
- Excellent Communication Interpersonal Skills
- Negotiation Skills Influencing Skills
- Analytical Problem Solving Skills
Sourced from naukri
Skills
crmforecastsNegotiation SkillsLendingfinnoneChange ManagementDisbursementNew Product DevelopmentProject DeliveryoperationscomplianceQCback officeexcelfinanceBranch ManagementBranch Operations
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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