Deputy Manager - Operations and Service

Location Name: Pune Corporate Office - Mantri

Job Purpose

Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems

Duties And Responsibilities

Propose and plan for operational audits in business units.

•  Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
•  Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
•  Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
•  Coordinate with clients to identify areas of risk within clients businesses.
•  Develop strategic initiatives to maintain and improve the audit function.
•  Provide professional advice to other auditors.
•  Identify key risk and control indicators for assigned audit areas.
•  Identify operational risks and make recommendations to manage risks.
•  Maintain documentation for risk assessment and management processes.
•  Perform audit-related investigation as directed by Manager.
•  Evaluate and revise internal controls and operational and management policies/procedures.
•  Ensure past audit recommendations are implemented in the current audit process.
•  Assist management in developing an annual audit plan.
•  Ensure compliance with government laws and company regulations.
  
  

Key Decisions / Dimensions

Recommendations on the improvements of Charges maintenance processes

Decision on communication of relevant charges to customers through different collaterals

Major Challenges

Sampling methodology & framework

Engagement with multiple stakeholders to drive processes

Required Qualifications And Experience

•  Qualifications
•  Post- Graduation
•  Work Experience
•  Minimum 2 years of experience in financial industry
•  Strong lending domain and process understanding
•  Strong stakeholder management skills
•  Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role)