Deputy Manager - Operations and Service
Bajaj Finance · Pune · onsite · Posted 48d ago
Undisclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance Ltd. Culture Anchor: Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.
Duties and Responsibilities - Responsible for scoping of SOPs from time to time as it gets updated.
- Continuous interaction with the vendors and timely feedback updation from SME to Vendor.
- Getting the content Sign Off from the subject matter experts until the module goes LIVE.
- Ensure Sign Off on Story Boards and vendor query resolution.
- Timely delivery of Training modules.
- Updation of the final Gold Version to the online portal.
- Continuous Coordination with the LMS team for going LIVE with the module.
- Getting all the employees enrolled and onboard with the training module.
- Driving and tracking usage on field level.
- Capturing feedback from the end user and passing it to the development team.
- Preparing weekly Status report of the drive with all the stakeholders.
- Ensuring corrective steps are taken as per the response from the field.
- Updation of LIVE training modules for future reference.
- Track and ensure 100% completion of E-modules.
- Support E-module participants in terms of difficulties faced during module completion.
- Review the effectiveness and the relevance of the module based on the process changes and trigger revision to the School of Ops team for refresh module.
- Continuously seek feedback from the participants in terms of the effectiveness of the module and feed it back to the School of Ops team.
- Plan and cascade process changes/Circulars to the branch locations and ensure understanding.
- Plan SMT communications with branches.
- Support SMTs in content development for the monthly/quarterly communication.
- Entrepreneurship
- Customer Focus
- Result Orientation
- Agility
- Inspirational Leadership
- Developing Organizational Talent
- MBA with 4-6 years of relevant experience
- Should possess good communication and inter personal skills with an ability to work in multi-tasking environment
- High level of integrity and dependability with strong sense of urgency and result orientation
- Result orientation and problem solving approach
- Experience on instructional design and content development will be added advantage
Sourced from naukri
Skills
lmsinstructional designTraining ModulesSubject Matteroperationsfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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