Deputy Manager - Operations and Service
Bajaj Finance · Pune · onsite · Posted 56d ago
Undisclosed6–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The purpose is to support in the organization growth by making sure that customer service should be compliant as per process and policies.
Responsibilities - Assess and validate that customer service practices align with principles of customer fairness, ethical standards, and regulatory expectations.
- Review and ensure completeness, accuracy, and timely updates of process documentation and Standard Operating Procedures (SOPs) in accordance with approved processes.
- Evaluate whether compliance controls are system-driven and embedded within systems, minimizing reliance on manual interventions.
- Audit processes to confirm adherence to Board-approved policies and applicable regulatory requirements.
- Review and validate service applications and operational channels to ensure alignment, consistency, and synchronization across platforms.
- Assess communication governance frameworks to ensure all customer communications are clear, accurate, transparent, and non-misleading.
100% process compliance and no observation in further audits
Major Challenges - 100% coverage of service request from all the channels
- Latest process & policy changes awareness for audit coverage
- Qualifications: Any Graduate
- Work Experience: Minimum graduation with 6-8 years of experience in Credit and Operations
- Skills Keywords:
- Effective verbal and written communication skills
- Problem solving skills with strong attention to detail
- Flexible in terms of office timings
- Mortgage/Personal/Business/Consumer loan end to end journey experience
- Sound knowledge of Service applications handling such as Pennant, Customer 360, SFDC CRM etc.
Sourced from naukri
Skills
Customer Servicecrmprocess documentationService RequestauditsProcess complianceSynchronizationEmbedded SystemsConsumer LoanMortgageCommunication Skillsoperationssalesforcecompliance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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