Deputy Manager - Operations and Service

Job Purpose
This position is open with Bajaj Finance ltd.

Managing the processing of Two-Wheeler business disbursement process. Publishing tracking of MIS.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)Project and Initiatives:

Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches

Ensuring timely completion of the QC process with desired quality

Tracking the document movement from Sales to Branch Ops to Back-office

Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage

Engaging Liaison with PMO IT. to provide resolution of the issues / escalations raised by branches

Publishing Tracking of multiple MIS on set frequency and for better control over each activity

Communication / new process download to branches

Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement

Communication / new process download to branchesMonitoring and Tracking:

Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.

Formally assesses branch management during visits on both functional and location control parameters.

Ensuring focus on each branch to ensure all branch targets are met

Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts

Forecasts manpower requirements and recommends hiring or downsizing accordingly.

Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.

Ensuring policy and process adherence for all products and services.

Tracking the document movement from Sales to Branch Ops to Back-office

Publishing Tracking of multiple MIS on set frequency and for better control over each activityBranch Support:

Trouble shooting issues arising while processing cases at the branch level Escalates unresolved change management issues

Taking teams and own ideas and suggesting improvements in the current process.

Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis

Encourages pro-active measures of team members, including product-related education to operations team

Clarifies to Sales and Operations the changes in policies and processes - helps resolve issues

Working closely with the hiring team for ensuring closure on hiring.

Working closely with other cross functional teams for required support and escalations.

Co Ordinating with branches to ensure proper implementation of policies and train them on new processes 4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)

Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication Interpersonal Skills,- Negotiation Skills influencing skills, - Analytical Problem Solving skills

Communication to employees on frequent policy changes

Required Qualifications and Experience
SKILLS AND KNOWLEDGE(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational Qualifications

Qualifications

Graduate DegreeWork Experience3-4 yearsexperience in lending business with 1+ years in Branch OperationsHands-on expertise on SFDC/FinnOne/CRM Applicant should be well versed with MS Excel PowerPoint knowledge Collaborative work style to engage with peers colleagues in other functions across the companyExceptionally high motivational levels and a self-starter.Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication Interpersonal Skills,- Negotiation Skills influencing skills, - Analytical Problem Solving skills