Deputy Manager Microsoft 365 Messaging Specialist

We are seeking a Microsoft 365 Messaging Specialist to support global messaging services, with a focus on Microsoft Exchange, Exchange Online, ActiveSync and enterprise archiving technologies.

You will provide advanced operational support for business-critical messaging services, investigate and resolve incidents and problems, support service transitions and collaborate with service owners, technical teams and project teams across an international environment.

The role requires a strong background in messaging technologies and IT operations, including experience supporting large, geographically distributed enterprise environments. You will contribute to maintaining reliable, secure and high-performing messaging services used by employees globally.

What you'll do:

• Provide advanced operational support for global messaging services, including Microsoft Exchange, Exchange Online, ActiveSync and enterprise archiving technologies.
• Monitor and operate messaging services in line with agreed service levels and operational performance measures.
• Investigate, troubleshoot and resolve complex incidents and problems affecting messaging services.
• Support Microsoft 365 and Exchange Online administration, including ongoing tenant administration and account maintenance.
• Act as a key escalation contact for complex service issues.
• Analyse Microsoft 365 service reports, audit logs and relevant third-party service reports to identify and resolve issues.
• Support Exchange hybrid environments, Exchange server patching and Microsoft Outlook client configurations.
• Support email archiving and retention solutions and apply relevant e-discovery and retention practices.
• Create and maintain PowerShell scripts to automate operational activities and remediate recurring issues.
• Develop operational processes, working instructions and training materials for support teams.
• Support Microsoft Outlook, Outlook Web Access, email, calendar and scheduling services.
• Collaborate with support teams across local markets, data centre, network and other technology functions.
• Work with project teams implementing changes to global messaging services and expanding services into additional markets.
• Review project deliverables against operational requirements and contribute to successful service transitions.
• Apply appropriate security controls and ensure operational activities comply with relevant policies, procedures and regulations.
• Share technical knowledge and support capability development across technical support teams.
• Take end-to-end ownership of service issues and contribute to a reliable user experience.

Who you are:

• You have approximately 5-8 years of IT operations experience, ideally supporting large enterprise environments with more than 30,000 users and business-critical services.
• You have hands-on knowledge of messaging technologies such as Microsoft Exchange, Exchange Online, ActiveSync, Active Directory and enterprise archiving solutions.
• You understand Microsoft 365 and Exchange Online architecture, administration and key user scenarios.
• You have experience with Exchange hybrid environments and Exchange server patching.
• You can use PowerShell to automate operational processes and troubleshoot technical issues.
• You understand Windows Server, DHCP and DNS technologies.
• You have foundational knowledge of data centre and network operations, including IP networking, firewalls and load balancers.
• You understand IT security requirements, controls and policies relevant to enterprise technology services.
• You have strong analytical and troubleshooting skills and can manage complex technical incidents effectively under pressure.
• You can communicate complex technical topics, issues and risks clearly and in a structured manner.
• You can collaborate effectively across international and geographically distributed teams.
• You have good reporting skills and are fluent in spoken and written English.
• ITIL Foundation certification is required.
• Relevant Microsoft certification in messaging, server infrastructure or desktop infrastructure is required.
• You are comfortable participating in an on-call support arrangement.
• The role may involve rare travel, for which a valid passport may be required.

What skills you will learn:

• Advanced administration and troubleshooting of Microsoft 365 and Exchange Online services.
• Operational management of Exchange hybrid and enterprise messaging environments.
• PowerShell scripting and automation for messaging operations.
• Analysis of Microsoft 365 service reports, audit logs and operational data.
• E-discovery, retention and enterprise email archiving practices.
• Incident and problem resolution techniques for business-critical messaging platforms.
• Service transition and operational readiness practices.
• Cross-functional collaboration within geographically distributed technology teams.