Deputy Manager - Learning & Development

• Design and execute learning and development strategies aligned with business objectives.
• Conduct Training Needs Analysis (TNA) for warehouse associates, supervisors, and managers.
• Develop and deliver induction programs for new hires across warehouse operations.
• Create and implement functional training modules covering inbound, outbound, inventory management, quality, safety, productivity, and warehouse processes.
• Drive capability-building initiatives to improve operational KPIs, employee performance, and customer experience.
• Facilitate classroom, on-the-job, and digital learning sessions.
• Develop leadership development programs for frontline leaders and middle management.
• Monitor training effectiveness using assessments, productivity metrics, audits, and feedback.
• Maintain training calendars, learning records, SOPs, competency matrices, and compliance documentation.
• Partner with Operations, HR, Quality, Safety, and Business Leaders to identify capability gaps and implement learning interventions.
• Drive employee engagement through learning initiatives, coaching, mentoring, and knowledge-sharing programs.
• Ensure statutory and compliance training is completed as per organizational requirements.
• Support change management initiatives and continuous improvement projects through targeted learning programs.
• Manage external trainers, vendors, and digital learning platforms wherever required.

• Learning & Development
• Training Need Analysis (TNA)
• Instructional Design
• Facilitation & Presentation Skills
• Warehouse Operations
• Inbound, Outbound & Inventory Management
• E-commerce / Quick Commerce Operations
• SOP Development
• Coaching & Mentoring
• Leadership Development
• Performance Management
• Employee Engagement
• LMS Management
• MS Excel & PowerPoint
• Stakeholder Management
• Analytical & Communication Skills

• MBA/PGDM in HR, Learning & Development, or a related discipline.
• 58 years of experience in Learning & Development, with at least 2 years in e-commerce, quick commerce, logistics, supply chain, or grocery warehousing.
• Experience in designing and delivering operational and behavioural training programs.
• Strong understanding of warehouse processes and frontline workforce capability building.

• Excellent communication and facilitation skills.
• Strong business acumen and problem-solving ability.
• Passion for developing people and building high-performing teams.
• Ability to work in a fast-paced, high-growth warehouse environment.
• Willingness to travel across warehouse locations, if required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.