Deputy Manager - Lab Operations

Key Responsibilities

• Manage end-to-end pathology laboratory operations, including sample collection, processing, testing, reporting, and dispatch.
• Ensure adherence to defined TAT, quality, productivity, and operational KPIs.
• Monitor and improve laboratory workflow to enhance efficiency and minimize errors/rework.
• Ensure compliance with NABL, ISO 15189, regulatory, safety, and organizational quality standards, as applicable.
• Drive quality control and quality assurance processes and ensure timely corrective/preventive actions.
• Manage laboratory staff, including manpower planning, recruitment, training, scheduling, performance management, and productivity.
• Coordinate with Pathologists, Technicians, Phlebotomy, Front Office, Customer Care, and other stakeholders for smooth operations.
• Monitor equipment performance, calibration, preventive maintenance, breakdowns, and AMC activities.
• Ensure appropriate inventory and reagent management, including consumption monitoring and prevention of stock-outs/wastage.
• Track laboratory costs and identify opportunities for cost optimization without compromising quality.
• Review operational reports and dashboards and take corrective actions based on trends and performance data.
• Handle escalations related to quality, TAT, sample rejection, reporting, and customer/patient complaints.
• Ensure proper documentation, SOP adherence, audit readiness, and implementation of process improvements.
• Drive continuous improvement initiatives to improve patient experience, turnaround time, productivity, and laboratory profitability.
• Maintain a safe working environment and ensure compliance with biomedical waste management and laboratory safety protocols.

Job Location:

Thyrocare, KP patta no. 232, of village Sahar Guwahati part II of Mouza- Guwahati, MD shah road, Kamrup district, Assam

Interested candidates share resume to [email removed] or whatsapp to [phone removed]