Deputy Manager - IT SAP

- SAP SD Configuration & Support

- Support SAP SD process configurations and rollouts.

- Assist in implementation and enhancement activities.

- Provide ongoing application support for SD processes.

- Support change requests and system improvements.

- Sales Process Management

- Support end-to-end sales processes within SAP SD.

- Assist in managing sales order processing activities.

- Support returns, export, consignment, and other SD processes.

- Ensure adherence to defined business processes and controls.

- Pricing & Billing Support

- Support configuration and maintenance of pricing procedures.

- Assist in troubleshooting pricing-related issues.

- Support delivery processing and billing lifecycles.

- Validate pricing, billing, and order-related transactions.

- Integration Management

- Support integration between SD and MM modules.

- Assist in SD-FI integration activities.

- Coordinate with cross-functional teams to resolve integration issues.

- Support testing of integrated business scenarios.

- Testing & Implementation Support

- Assist in system testing, UAT, and rollout activities.

- Prepare and maintain test scenarios and test scripts.

- Support defect tracking and issue resolution during implementation.

- Ensure successful deployment of process enhancements.

- User Support & Issue Resolution

- Resolve routine user queries and transactional issues.

- Guide users in executing SAP SD processes effectively.

- Monitor support tickets and ensure timely closure.

- Escalate complex issues to senior consultants when required.

- Documentation & Knowledge Management

- Prepare and maintain process documentation.

- Develop user guides and training materials.

- Document configuration changes and support activities.

- Ensure process documentation remains updated.

- Stakeholder Collaboration

- Work closely with business users and cross-functional teams.

- Participate in requirement gathering and process discussions.

- Support training and knowledge-sharing initiatives.

- Contribute to continuous process improvement efforts.