MUMBAI · FULLTIME
Deputy Manager - IA - Technical Project Solution
Schneider Electric
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed3–5 yrsfulltimeMumbai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Summary
Key Responsibilities
Required Skills Experience
Preferred Qualifications
Educational Qualification
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Company: Lauritz Knudsen (Unit of Schneider Electric). We are seeking a highly skilled and customer-focused professional to provide technical support for SmartComm SCADA software deployments across industrial, infrastructure, and utility projects. The role requires deep expertise in SCADA systems, software troubleshooting, industrial communication protocols, and field support. The candidate will work closely with customers, system integrators, project teams, and product engineering teams to ensure reliable system performance and successful project execution.
Key Responsibilities
- Provide L1/L2 technical support for SmartComm SCADA applications deployed across multiple customer sites.
- Diagnose and resolve complex software issues related to graphics, alarms, trends, dashboards, reports, databases, historian, and application performance.
- Perform root cause analysis and recommend corrective and preventive actions.
- Support software upgrades, patches, migrations, and system enhancements.
- Configure, troubleshoot, and validate communication between SCADA systems and field devices.
- Support integration with PLCs, RTUs, gateways, meters, VFDs, protection relays, and third-party systems.
- Work with industrial communication protocols such as: Modbus RTU/TCP, OPC UA/DA, BACnet IP/MSTP, IEC 61850, MQTT, SNMP, DNP3.
- Act as the technical focal point for System Integrators (ISPs) and implementation partners.
- Guide integrators during engineering, commissioning, and troubleshooting activities.
- Conduct technical training sessions on SmartComm architecture, configuration, deployment, and best practices.
- Review project architectures and provide recommendations for optimal system performance and scalability.
- Provide remote diagnostics and troubleshooting support for deployed projects.
- Travel to customer sites for commissioning support, issue resolution, performance optimization, and customer acceptance activities.
- Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and system handover activities.
- Coordinate with customers to ensure timely resolution of critical issues.
- Prepare and maintain troubleshooting guides, knowledge base articles, support reports, and installation procedures.
- Document recurring issues and contribute to product improvement initiatives.
- Create technical notes and configuration documents for internal teams and partners.
- Work closely with Product Development, Project Management, QA, and Engineering teams to resolve product issues.
- Provide feedback on product enhancements based on field experiences.
- Support new feature validation and beta testing activities.
Required Skills Experience
- Strong hands-on experience in SCADA/HMI software support, configuration, and commissioning.
- Excellent troubleshooting and analytical skills for diagnosing software and communication issues.
- Sound understanding of industrial automation systems, PLCs, gateways, and field instrumentation.
- Knowledge of Windows Server, networking, databases (SQL), and cybersecurity fundamentals.
- Ability to interpret system architecture diagrams, communication networks, and technical specifications.
- Strong communication and customer-handling skills.
- Willingness to travel extensively to project sites across locations.
Preferred Qualifications
- Experience with SmartComm SCADA, AVEVA Plant SCADA, WinCC, FactoryTalk, Ignition, or similar SCADA platforms.
- Exposure to cloud-based monitoring solutions, IoT platforms, and historian systems.
Educational Qualification
- BE - Electrical / Instrumentation / Electronics
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
AutomationInstrumentationIOTBacnetanalytical thinkingIndustrial automationDiagnosticscustomer successHMI softwareField Instrumentationdeploymentindustrial communicationcloudGraphicsCyber SecurityArchitecturecompliance
Section · Company
About Schneider Electric
Schneider Electric
Industrial Automation
37.0k+
employees
1999
27 years old
Paris
France
About
Global leader in energy management and automation, driving sustainability and efficiency with €38.15 billion in 2024 revenue, innovating for a more sustainable future worldwide.
Industries
Industrial AutomationArchitecture & Interior Design
Employee ratings
5,153 reviews
4.1/ 5
Culture
4.0
Career growth
3.3
Work-life
4.0
Employees rate it well for
Work Life Balance535Work Culture444Salary408Work Environment315Learning313
Find them on