Deputy Manager HR

Location: Hyderabad,Kokapet
Department: Human Resources - Talent Management
Designation: Deputy Manager
Role Type: Individual Contributor (IC)
Industry Preference: BPO / ITES / Healthcare RCM
Candidate Preference: Female candidates preferred

Job Summary

We are looking for a dynamic and business-focused HR Business Partner (HRBP) to join our Talent Management team in Hyderabad. The ideal candidate will have 8+ years of progressive HRBP experience in a fast-paced BPO, ITES, Healthcare, or shared services environment. This role will act as a strategic partner to business leaders, driving talent initiatives, employee engagement, retention strategies, performance management, and organizational effectiveness.

The incumbent will be responsible for managing the end-to-end employee lifecycle, strengthening employee relations, driving culture-building initiatives, leveraging HR analytics, and proactively partnering with leaders to enhance employee experience and business outcomes.

Key Responsibilities

HR Business Partnering

• Partner closely with business leaders and functional heads to align people strategies with business objectives.
• Act as a trusted advisor on employee relations, performance management, talent development, and workforce planning.
• Build strong relationships with stakeholders and provide strategic HR guidance on people-related matters.

Talent Management & Employee Lifecycle

• Manage the complete employee lifecycle, including onboarding, performance management, career development, internal mobility, and exit management.
• Drive talent review discussions, succession planning, and development initiatives for key talent.
• Support leadership in identifying and nurturing high-potential employees.

Attrition Management & Retention

• Drive attrition control initiatives and work towards achieving monthly retention targets.
• Develop and implement retention strategies, with a special focus on retaining top-performing employees.
• Conduct stay interviews, exit analysis, and recommend corrective actions based on trends and insights.

Employee Engagement & Culture Building

• Lead employee engagement initiatives in line with the annual engagement calendar.
• Drive culture-building programs that enhance employee experience and organizational effectiveness.
• Roll out HR policies, initiatives, and communication campaigns effectively across business units.

Employee Relations

• Conduct employee connects, skip-level discussions, and grievance-handling interventions.
• Act as a trusted and approachable HR partner for employees and managers.
• Resolve employee concerns in a timely, empathetic, and compliant manner.

Change Management & Organizational Effectiveness

• Drive implementation of new HR processes, policies, and organizational change initiatives.
• Ensure process adherence and promote a culture of accountability and continuous improvement.
• Support business transformation projects and change management programs.

HR Analytics & Reporting

• Perform RAG analysis, attrition analysis, engagement analysis, and workforce reporting.
• Leverage HR data to identify trends, risks, and opportunities for improvement.
• Lead Quarterly Business Reviews (QBRs) and present actionable HR insights to leadership teams.

Manager Coaching & Development

• Coach and guide line managers on performance management, employee engagement, feedback mechanisms, and people management practices.
• Build leadership capability through proactive consultation and continuous support.

Compliance & Governance

• Ensure adherence to company policies, HR processes, and applicable labor laws.
• Support investigations, disciplinary actions, performance improvement plans, and compliance-related activities.
• Drive awareness and understanding of HR policies across the organization.

Cross-functional Collaboration

• Partner with Talent Acquisition, Learning & Development, Rewards, and Operations teams to support business requirements.
• Provide support for special projects and critical HR initiatives as assigned.

Desired Candidate Profile

• MBA / PGDM in Human Resources or equivalent qualification.
• 8+ years of HRBP experience in BPO, ITES, Healthcare RCM, or other fast-paced organizations.
• Strong experience in employee engagement, employee relations, attrition management, retention, and stakeholder management.
• Proven track record of partnering with senior business leaders.
• Experience handling a large employee population in a dynamic environment.
• Strong understanding of Indian labor laws and HR compliance.
• Experience working with HRMS platforms such as Workday, SuccessFactors, Oracle HCM, or similar systems.
• Ability to manage multiple priorities and work independently in an Individual Contributor role.

Key Competencies

• Strategic Business Partnering
• Stakeholder Management
• Employee Relations & Grievance Handling
• Talent Management
• Performance Management
• Attrition & Retention Management
• HR Analytics & Reporting
• Change Management
• Conflict Resolution
• Coaching & Influencing
• Strong Communication Skills
• Data-Driven Decision Making
• Problem Solving & Critical Thinking

Preferred Background

• Female candidates preferred.
• Experience in Healthcare RCM, BPO, ITES, or high-growth organizations.
• Exposure to managing large-scale employee populations.
• Experience working in a highly matrixed and fast-paced business environment.