Deputy Manager-Fulfilment (diversified commodity)

Key missions of the position:

• Drive end-to-end fulfillment operations ensuring high supplier performance, material availability, and production continuity.
• Own and improve On-Time Delivery (OTD), On-Time Performance (OTP), and inventory efficiency aligned with business targets.
• Lead and coordinate purchase order management, supplier communication, and escalation handling.
• Ensure seamless alignment between suppliers, production, warehouse, and planning teams.
• Drive process improvements, cost optimization, and operational excellence across fulfillment activities.

Main responsibilities:

Fulfillment Planning & Execution

• Oversee and drive end-to-end fulfillment operations, including procurement planning and material flow.
• Ensure alignment between supply, demand, and production schedules.
• Monitor and control purchase order execution and supplier commitments.

Supplier Performance & Relationship Management

• Manage supplier performance in terms of OTD, responsiveness, and quality.
• Lead supplier review meetings and drive performance improvement plans.
• Handle escalations and ensure timely resolution of delivery issues.

Production Support & Cross-Functional Coordination

• Coordinate with Production, PPC, Warehouse, and Engineering teams for material planning and execution.
• Ensure zero or minimal production stoppages due to material shortages.
• Act as a key interface between shop floor operations and supply chain teams.

Inventory & Cost Optimization

• Monitor and optimize inventory levels, stock turnover, and working capital.
• Drive reduction of excess inventory, ageing stock, and non-moving items.
• Reduce dependency on premium freight and emergency sourcing.

Performance Monitoring & Issue Resolution

• Track fulfillment KPIs and ensure consistent target achievement.
• Analyze deviations and conduct root cause analysis (RCA).
• Implement corrective and preventive actions (CAPA) to improve performance.

Compliance & Audit

• Ensure adherence to company policies, quality standards, and safety norms.
• Maintain proper documentation and support internal/external audits.