Deputy Manager - Front Office Production Support

Key Responsibilities:

• Provide L1 and L2 support for production trading applications.
  Monitor and ensure smooth functioning of Equity, Derivatives, and Commodities trading systems.
• Troubleshoot and resolve application, system, and database-related issues within defined SLAs.
• Track, manage, and coordinate incident resolution activities.
  Perform root cause analysis (RCA) and implement preventive actions.
• Execute application deployments, patches, and system upgrades.
  Plan, schedule, and conduct Disaster Recovery (DR) drills.
  Run Oracle/SQL queries for troubleshooting, data validation, and log analysis.
• Implement change requests and support regulatory-driven system enhancements.
• Ensure compliance with exchange regulations and operational controls.
• Prepare daily MIS reports, operational dashboards, and technical documentation.
• Maintain audit-ready documentation and support compliance reviews.
• Coordinate with business users to understand requirements and ensure uninterrupted operations.
• Act as the primary technical point of contact for internal stakeholders.
• Collaborate with application vendors for advanced issue resolution and system improvements.

Key Competencies:

• Strong understanding of Equity, Derivatives, Commodities, and trading operations.
• Knowledge of exchange processes and market practices.
  Expertise in managing L1/L2 support, incident management, deployments, and system upgrades.
• Ensures high system availability and operational stability.
  Effective coordination with business users, internal teams, and external vendors.
• Strong communication, collaboration, and customer service orientation.