Deputy Manager - Field Services

Job Summary


Key Responsibilities/Deliverables

• Handling of branch warranty/post warranty complaints of all the LK Products
• Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
• Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
• Improving the Effectiveness Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
• inculcating safety culture within Team partners to ensure zero accidents
• Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input

Functional Competencies

• Knowledge on LV/MV Switchgear IA products
• Vendor Management/ Experience in service sales(Spares/AMC/OMC etc. . )
• Working knowledge of MS office
• Working knowledge of CRM platforms like SAP, SFDC preferred

Behavioural Competencies

• Inter personal Skill
• Presentation skill
• Communication skill

Critical Skills Required

• Knowledge on LV/MV Switchgears along with IA products, good communication skills to handle customers (Internal External), Electrical Safety

Educational Qualification


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