Deputy Manager - Customer Support (After Sales Service)

Position Deputy Manager - Customer Support (After Sales Service)

Qualification / Experience:

• Graduate in Engineering (Mechanical / Automobile / Mining)
• 6 -10 years of experience

Key Skills:

• Good data analytic skills & keen eye for details
• Possess the ability to work in a team environment and with diverse groups of business teams.
• Strong communication skills: both verbal and written; ability to quickly create presentations for internal and external customers
• Handson experience with SAP & CRM
• Proficiency in data management & visualization tools (Excel, Power BI)

Job Responsibilities:

• Plan and Execute Digital & offline marketing Campaigns to promote Component Overhaul.
• Identify top 25 potential Customers Branch wise and perform TA1 and TA2 on priority to Generate Leads. (based on data from OLGA,PSE,MPSE)
• Create awareness among field Team about the offerings
• Design/Create new Offerings to the field team as per the Latest requirements with the CAT (Caterpillar) Support.
• Maintain Healthy Margin for Overhaul Repair
• Periodical Submission of Claims to Caterpillar.
• Parts Forecast & availability at the Hubs
• Focus and drive the field team achieving the STU growth of 20% across fluids & filters.
• Drive field team on F&F dormant conversions.
• Maintain healthy margins in F&F major class and report submission
• Design/create new marketing campaigns to achieve the STU targets with CAT & Exxon supports.
• Setting up online marketing plan & Execute the marketing plan on timely basis - All models
• Educating the branches on the offers available
• Coordinating with digital marketing team
• Prorata invoicing
• ISR Management - bringing 424 parts sales through telecalling
• New customers Activation monitoring
• Prepare Dashboards to branches to show their current status and area of improvement
• Exploring all possible options to improve online sales
• Frequent liason with CAT overseas and internal