Deputy Manager- Customer Service
eTrans Solutions · Kolkata · onsite · Posted 38d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for an experienced and customer-focused Deputy Manager - Customer Service with proven track record in customer service operations within the GPS Tracking, Telematics, and Fleet Management domain. The ideal candidate will have strong expertise in customer service operations, escalation management, team leadership, SLA management, and cross-functional coordination.
Job Category: Deputy Manager - Customer Service
Job Type: Full Time
Job Location: Angul- Odisha
Experience:
- 4+ Years of experience in Customer Service
- Strong customer-centric approach with a focus on service excellence.
Qualification:
- Bachelor s Degree.
- Good verbal and written communication skills.
- Proficiency in English and Hindi; and knowledge of Odia.
- Ability to work effectively with multiple stakeholders and cross-functional teams.
Key Responsibilities
- Manage day-to-day customer service operations and ensure adherence to defined SLAs and service standards.
- Handle customer queries, complaints, escalations, and critical issues with a strong focus on timely resolution.
- Lead, train and monitor the performance of the customer service team in the location
- Track Customer Satisfaction and other service KPIs, identifying opportunities for improvement.
- Coordinate with relevant cross-functional teams for effective and timely issue resolution.
- Monitor service performance, identify recurring customer issues, and drive root-cause analysis and corrective actions.
- Maintain MIS reports, dashboards, and ensure adherence to customer service processes, SOPs, quality standards, and compliance requirements.
- Work closely with cross-functional teams to support organizational goals and achieve business objectives.
Job Category: Deputy Manager- Customer Service
Job Type: Full Time
Job Location: Angul- Odisha
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionTelematicsCustomer QueriesleadershipMis ReportsSLACommunication SkillsoperationsSLA ManagementcomplianceService ExcellenceFleet ManagementEscalation Management
About eTrans Solutions
eTrans Solutions
Logistics
51-200
employees
2001
25 years old
Kolkata, West Bengal
India
₹4.1L PA avg
Avg at eTrans Solutions
About
eTrans Solutions provides vehicle tracking systems aimed at enhancing logistics efficiency for corporate shippers and transporters across various sectors.
Industries
LogisticsFinancial Services
Employee ratings
10 reviews
4.1/ 5
Culture
4.1
Career growth
3.2
Work-life
4.1
Employees rate it well for
Work-Life Balance41Overall Company41
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