Deputy Manager- Customer Service

Role Summary:
Responsible for managing customer service operations, handling walk-in customers, managing customer email communications, and conducting training programs for PAN India Non-CSO Customer Service Handling Officers to ensure consistent service excellence.

Key Responsibilities:

• Handle customer queries, complaints, and service requests efficiently.
• Manage and support walk-in customer interactions.
• Monitor and respond to customer emails within defined timelines.
• Ensure timely resolution and escalation of customer issues.
• Conduct customer service training for PAN India Non-CSO Customer Service Handling Officers.
• Maintain service records and support process improvements.
• Adhere to company policies and customer service standards.

Skills Required:

• Strong communication and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Proficiency in email management and MS Office.
• Training and presentation skills.
• Ability to handle multiple tasks and stakeholders effectively.