Deputy Manager - CRM (Gift City - Gandhinagar)

Please find below the detailed JD for your ready reference:

PLACE OF POSTING: Gift City - Gandhinagar

REPORTS TO: CRM Head

EDUCATIONAL BACKGROUND - Any Graduate preferably with an MBA.

WORK EXPERIENCE

6 to 12 years of experience of which the last 4 to 6 years in core CRM function in well-known organizations.

PERSONAL ATTRIBUTES

We are looking for a dynamic, high-energy individual who has worked with well-known organizations, with proven track record in Customer Relation Management. Should possess exceptional communication and interpersonal skills and have the ability to deliver the results.

RESPONSIBILITIES

• Client Interaction for agreement & Collection activities
• Coordinate with Sales & marketing team to manage post sales activities.
• Coordinating with Sales Team & Accounts Team regularly with regards to payment clearance and customer account reconciliations.
• For dealing with customer complaints, queries and information requests giving logical and satisfactory end to the process.
• Maintaining excellent service quality at the point of enquiry and follow-ups.
• Prepare daily, weekly, monthly statistical reports as appropriate.
• To ensure that follow-up schedules and deadlines are met.
• Making Allotment Letters, Demand Letters, Reminder Letters, Pre-Cancellation Letters and Cancellation Letters along with interest statement.
• Receiving payment by Cheque / D.D. / RTGS / NEFT and entering in the system and forwarding to account department. - Changes in new bookings
• Responsible for standard collections procedures.
• Follow-up with customers for instalments payment due & overdue. - Issuance of demand letters and reminders for late payments.

Current / Last CTC per month -

Expected CTC -

Notice period (If any / Can join Immediately) -

Are you available for face-to-face interview -

If interested, please respond with below mentioned information and share your updated resume on HR mail ID:

HR Contact Details: [phone removed] (WhatsApp Only)

Response received by us will be treated as strictly confidential.