Deputy Manager - Credit Controller
Bottle Lab Technologies Pvt Ltd · Bengaluru · onsite · Posted today
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
As a Deputy Manager - Credit Controller at SmartQ, you will oversee and strengthen credit control, accounts receivable, and collection activities to ensure timely payments, minimize overdue receivables, and improve working capital. This position requires strong skills in credit risk management, client coordination, and problem-solving to resolve payment disputes, streamline collection processes, and ensure compliance with company policies.
If these skills align with your strengths and you are enthusiastic about contributing to the growing food and technology sector, then you are exactly who we are looking for
1. Collection Management
- Develop and execute collection strategies to achieve monthly collection targets and ensure timely realization of outstanding payments.
- Monitor customer payment commitments and conduct regular follow-ups for overdue invoices.
- Track collection performance, identify delays, and take necessary actions to minimize payment defaults.
2. Accounts Receivable Management
- Monitor customer outstanding balances, invoice due dates, and receivables aging to maintain a healthy accounts receivable portfolio.
- Review aging reports regularly and prioritize high-value and long-pending outstanding accounts.
- Ensure timely invoice submission, payment reconciliation, and accurate recording of customer receipts.
3. Credit Risk Management
- Evaluate customer creditworthiness and recommend appropriate credit limits and payment terms based on financial risk and payment history.
- Monitor credit exposure and identify customers with delayed payments or a history of defaults.
- Recommend credit holds, limit revisions, or escalation of high-risk accounts in line with company policies.
4. Dispute Resolution and Billing Coordination
- Coordinate with Sales, Operations, Billing, and customers to resolve invoice discrepancies, pricing issues, service-related disputes, and short payments.
- Track disputed invoices and ensure timely resolution to avoid delays in collections.
- Maintain a record of disputes, identify recurring issues, and implement corrective measures to prevent future occurrences.
5. Working Capital Optimization
- Drive initiatives to reduce Days Sales Outstanding (DSO) and improve the companys cash conversion cycle.
- Analyse collection trends, identify bottlenecks, and implement measures to accelerate cash realization.
- Work closely with internal stakeholders to ensure timely billing, accurate invoicing, and adherence to customer payment terms.
6. Customer Relationship Management
- Maintain professional relationships with customers and their finance teams to facilitate timely payments and resolve collection-related concerns.
- Communicate outstanding balances, payment schedules, and overdue notices clearly and professionally.
- Ensure customer commitments are documented and followed up until payments are received.
7. MIS Reporting, Analysis and Provisioning
- Prepare and review periodic MIS reports covering collections, outstanding receivables, aging analysis, overdue accounts, and collection targets.
- Analyse collection performance against targets and provide insights on overdue trends, high-risk accounts, and expected cash inflows.
- Ensure appropriate bad debt and expected credit loss provisioning in accordance with company policy and applicable accounting requirements.
- Provide timely reports and updates to Finance leadership to support decision-making and cash flow planning.
8. Compliance and Process Governance
- Ensure adherence to internal credit control policies, standard operating procedures, approved credit limits, and contractual payment terms.
- Maintain proper documentation of customer agreements, credit approvals, collection follow-ups, and dispute resolutions.
- Support internal and external audits by ensuring the accuracy, completeness, and availability of credit control records.
- Identify process gaps and strengthen controls to minimize financial exposure and collection risks.
9. Stakeholder and Team Coordination
- Collaborate with Finance, Sales, Operations, Legal, and other relevant teams to resolve collection challenges and improve payment realization.
- Conduct regular review meetings to discuss overdue accounts, collection commitments, customer escalations, and recovery plans.
- Guide and support team members in collection follow-ups, account reconciliation, reporting, and escalation management.
- Escalate critical payment delays, potential bad debts, and high-risk customer accounts to management with suitable recommendations.
10. Continuous Improvement and Process Automation
- Identify opportunities to automate collection tracking, payment reminders, reconciliation, and MIS reporting.
- Improve existing credit control processes to enhance productivity, accuracy, and collection efficiency.
- Establish measurable performance indicators for collection effectiveness, overdue reduction, and receivables management.
- Conduct periodic reviews of collection processes and implement corrective actions to improve overall credit control performance
Qualifications:
- Bachelors degree in commerce, Finance, Accounting, or a related field; an MBA in Finance is preferred.
- Minimum 5+ years of experience in credit control, accounts receivable, collections, or receivables management.
- Strong knowledge of credit management, collection strategies, receivables aging, and bad debt provisioning.
- Experience in managing customer credit limits, payment terms, overdue accounts, and dispute resolution.
- Proficiency in MS Excel, MIS reporting, and ERP/accounting systems.
- Strong analytical, negotiation, communication, and stakeholder management skills.
- Ability to manage multiple customer accounts, meet collection targets, and work effectively across departments.
Message from CEO:
Food is an everyday necessity, but the experience around it can influence how we feel, connect, and go about our day. At SmartQ, we see an opportunity to make these everyday moments better, one meal at a time. Our aggregation model, powered by technology and operational excellence, brings together food partners, processes, and people to transform dining experience. By combining these capabilities, we continuously seek better ways to solve problems, improve efficiency, and create experiences that are simpler, smarter, and more human. As we continue to redefine this space, we believe the next breakthrough can come from anyone who questions convention, sees possibilities where others see routine, and brings a fresh perspective to a familiar challenge.
We look forward to welcoming minds who will challenge our thinking and help shape what SmartQ becomes next. We invite you to be that person. Together, let s make everyday experiences extraordinary.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationcrmaccounting systemsDebtAccount Reconciliationcollection targetsauditsDispute ResolutionERPAccounts ReceivableCASH FLOWcredit riskAccountingcomplianceCredit Control
About SmartQ - Bottle Lab Technologies
Bottle Lab Technologies Pvt Ltd
Software Product
780
employees
2015
11 years old
Bangalore / Bengaluru, Karnataka
IN
₹8.9L PA avg
Avg at SmartQ - Bottle Lab Technologies
About
SmartQ is a finest food experiences powered by seamless technology
Industries
Software ProductHospitality
Employee ratings
10 reviews
4.0/ 5
Culture
3.9
Career growth
3.3
Work-life
3.7
Employees rate it well for
Overall Company40Company Culture39
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