Deputy Manager - CAT - Loyalty

KEY RESPONSIBILITIES:
Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
Handling Centralized welcome calling Process.
Reduction in Discrepancy ratio.
WIP Management - GO actionable TAT, issuance TAT.
Vendor Bill Management
Manage Dashboards Governance for field ops
Field operation HO coordination for field operation fulfillment support.
Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
Paid to Applied Business 92%
Ensure 100% welcoming calling on applied new business on time
Minimize channel discrepancy ratio Reduction in Business leakage Improvement in Employee engagement score
QUALIFICATION EXPERIENCE
Graduate in any discipline.
5-7 years of experience in New Business.
Life insurance experience is preferred
KNOWLEDGE SKILL
Excellent Inter-personnel skills
High internal customer centricity
Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon