Deputy Manager Call Center

Role & responsibilities

The role holder will be required to monitor and oversee the proper functioning of Call Center.The candidate will be required to ensure the centre is performing at its best producing results.

Manager a team of call center agents which includes managing inbound and outbound calls in a timely manner.

Managing 3rd party agency partners to drive KPI's in line with the business goals.

Preferred candidate profile

6-10 years of experience working in a BPO with experience of managing a voice contact centre team.