Deputy Manager (BPO)

Roles and Responsibilities :

• Manage a team of customer service representatives to achieve daily targets and goals.
• Oversee the entire US Voice Process operations, ensuring seamless delivery of services to clients.
• Develop and implement effective training programs to improve team performance and productivity.
• Analyze metrics to identify areas for improvement and implement changes accordingly.

Job Requirements :

• 2-7 years of experience in international BPO or call center environment.
• Strong knowledge of international voice process procedures and regulations.
• Excellent team handling skills with ability to motivate teams towards achieving targets.