Deputy Manager/ Assistant Manager

Role & responsibilities

Position Summary

The Network & IT Infrastructure Manager owns the availability, performance, and security of the corporate IT backboneincluding networks, servers, end-user devices, and associated services. The role combines hands-on technical depth (Firewall, Security, HP/Aruba/Netgear switching, Microsoft AD & M365), Managing small L1/L2 support team, and tight vendor / contract oversight. Success is measured by high system uptime, secure configurations, quick incident resolution, and well-executed upgrade projectsall communicated clearly to stakeholders.

Key Responsibilities

Core Infrastructure - Administer and harden Active Directory, DNS/DHCP, Group Policy, and identity-related services (incl. Azure AD / Entra, if applicable).

• Manage on-prem and cloud email platforms (Exchange / Microsoft 365), including security, hygiene, and retention.

Network &Security - Design, deploy, and troubleshoot LAN/WAN, Wi-Fi, and VPN environments built on HP/Aruba switches and access points.

• Operate Palo Alto NGFWs (policies, NAT, App-ID, GlobalProtect, threat prevention, high-availability).

• Monitor traffic, capacity, and security events; produce actionable reporting and RCA.

Server / Backup /DR - Oversee Windows & Linux virtualised servers (VMware/Hyper-V or similar), storage arrays, and on-prem / cloud backup solutions (Veeam, Commvault, Rubrik, etc.).

• Maintain tested disaster-recovery runbooks and perform scheduled restores.

End-UserComputing - Lead the hardware lifecycle for laptops, desktops,peripherals, and imaging/patch management tools (Intune/SCCM/Jamf).

• Ensure tight SLA-driven support for ~XX internal users.

Team & Vendor Leadership - Mentor a small infra/service-desk team; define KPIs (MTTR, FCR, CSAT) and coach toward improvement.

• Own vendor relationships, contract renewals, and budget tracking for circuits, hardware, and SaaS.

Projects & Continuous Improvement - Scope and deliver network refreshes, Wi-Fi expansions, firewall upgrades, and cloud-migration initiatives.

• Champion automation (PowerShell, Ansible, API scripts) and document SOPs, diagrams.

Preferred candidate profile

Required Skills & Experience

• 5-7 years progressive experience in enterprise infrastructure operations, including at least 3 years in a lead/manager capacity.
• Proven, hands-on expertise with:
• Palo Alto or Cisco or any other firewalls (PAN-OS 10.x+, HA, Global Protect, App-ID, threat profiles).
• HP / Aruba / Netgear Comware & ProVision switching (layer-2/3, VLANs, STP, routing, ACLs, VSF/IRF) or Cisco switching
• Active Directory (incl. GPO design), Microsoft 365 / Exchange Online, Windows Server.
• Wi-Fi design, RF optimisation, and troubleshooting (Aruba, Cisco, or equivalent).
• Demonstrated vendor-management & negotiation skills (hardware, telco, MSP, SaaS).
• Excellent written & oral communicationable to create clear SOPs, diagrams, executive summaries, and present complex topics to non-technical stakeholders.
• Leading small teams, setting goals, and elevating service levels.
• OT application i.e Scada, Agilent etc Management

Soft Skills

• Analytical problem-solver with calm, methodical approach under pressure.
• Influential collaborator who builds cross-functional relationships.
• Proactive mindset toward automation, documentation, and continuous improvement.
• Cost-conscious.