Deputy Manager - Area Sales, POS & CBSF

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

1. Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources
2. Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
   Compliant management of PSA sites as per the Internal Audit guidelines of the organization
3. Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery
4. Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance
5. Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition
6. Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
7. Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth
8. Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application
9. Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output
10. Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
11. Control early card attrition and keep it under desired levels of the organization
12. Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies
13. Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
14. Operate as per COA targets assigned and ensure productivity of team is in line
    Sales processes to be conducted across funnel as per said compliance norms of the organization
15. Frequent field & location visits for F2F connect with the sourcing teams
    Conduct frequent skip, one-o-one sessions with NFTEs for better team connect

1. Achievement Of MOU Goals
2. New Accounts
3. Premium Accounts
4. Insurance Cross-Sell
5. COA
6. 4 MOB Attrition %
7. Digital Sourcing
8. % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios
9. Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams
10. VOC From Partners across formats of operations
11. Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT
12. Compliance: Ensure sales compliance guidelines @ PSA level are adhered to

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