Deputy General Manager

JOB DESCRIPTION

Department: Compliance & Risk Management
Designation: Senior Manager / AGM / DGM

1. Job Purpose

To ensure the company's compliance with applicable RBI regulations, statutory requirements, internal policies, and regulatory guidelines governing NBFC operations. The role will strengthen the compliance framework, internal controls, regulatory reporting, and governance practices across the company's branches and business verticals.

2. Key Responsibilities

A. Regulatory Compliance

• Ensure compliance with applicable RBI regulations, directions, circulars, and guidelines relevant to the company's NBFC category and scale of operations.
• Monitor regulatory changes and ensure timely implementation across business and support functions.
• Maintain a regulatory compliance calendar, compliance tracker, and evidence-based documentation.
• Coordinate regulatory submissions, returns, inspections, and information requests.

B. Internal Controls & Compliance Monitoring

• Review internal processes, operational controls, and adherence to company policies across branches and Head Office.
• Conduct periodic compliance reviews and identify gaps, deviations, and control weaknesses.
• Recommend corrective and preventive actions and monitor closure within agreed timelines.
• Review compliance risks relating to loan sourcing, credit processing, disbursement, collections, customer documentation, and branch operations.

C. Lending & Operational Compliance

• Ensure compliance across Two-Wheeler Finance, Refinance, Personal Loans, Business Loans, SME/MSME lending, and other applicable financial products.
• Monitor adherence to fair practices, customer protection requirements, KYC/AML obligations, applicable outsourcing norms, and grievance redressal requirements.
• Review loan documentation, customer communication, recovery practices, and applicable digital lending arrangements.
• Ensure appropriate controls over agent/channel partners, third-party service providers, and outsourced activities.

D. Audit, Inspection & Corrective Action

• Coordinate with Internal Audit, Concurrent Audit (where applicable), Statutory Auditors, and regulatory authorities.
• Track audit observations, compliance exceptions, and regulatory findings through to closure.
• Prepare periodic compliance status reports for senior management and the Board or its designated committee.
• Support inspections and ensure records, policies, and evidence are readily available.

E. Policies, Governance & Training

• Develop, review, and update compliance policies, SOPs, control frameworks, and internal guidelines.
• Conduct compliance awareness sessions for branch teams, regional teams, and Head Office employees.
• Promote a strong compliance culture and accountability across the organisation.
• Escalate material non-compliance, potential regulatory breaches, and significant control failures to the appropriate authority.

3. Candidate Profile

• Retired or experienced banking professional, preferably at DGM, AGM, Chief Manager, or equivalent senior level.
• Candidates from RBI-regulated NBFCs with strong regulatory compliance experience may also be considered.
• Preferably 1220 years of relevant experience in banking, NBFC compliance, risk management, internal controls, or regulatory affairs.
• Strong working knowledge of RBI regulations applicable to NBFCs, KYC/AML requirements, fair practices, governance, and regulatory reporting.
• Experience in branch-based financial services, lending operations, audit coordination, and compliance monitoring.
• Strong analytical, documentation, communication, and stakeholder-management skills.
• Ability to independently identify compliance gaps and drive corrective action across multiple locations.

4. Key Performance Indicators (KPIs)

• Timely completion of applicable regulatory filings and submissions.
• Compliance review coverage across branches and business functions.
• Reduction in repeat audit observations and unresolved compliance gaps.
• Timely closure of regulatory and internal audit findings.
• Timely implementation of new regulatory requirements.
• Accuracy and completeness of compliance reports and records.
• Completion of compliance training and awareness programmes.

5. Preferred Candidate

A mature, ethical, and detail-oriented professional with strong regulatory understanding, sound judgement, and the ability to engage effectively with senior management, business teams, auditors, and regulators.

Note: The final designation, reporting line, and responsibilities should be aligned with SRFC's applicable RBI classification, scale of operations, and governance structure.