Deputy General Manager

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features in Hybrid Network Services domain. The objective is to ensure an increase in product and service profitability, revenue, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.

Minimum Qualifications & Experience

• Bachelors Degree in engineering or business or equivalent qualification
• A Management Degree in marketing or Product Management experience is a plus.
• 12-14 years in product management/sales related experience

Other Knowledge & Skills

• Technical and commercial orientation
• Good knowledge of local market
• Solution orientation, ability to perceive end to end solution.
• Data analysis (based on consultant reports) and representation.
• Strong business acumen and industry knowledge
• Experience in delivering finely tuned product marketing strategies.
• Exceptional writing and editing skills, combined with strong presentation skills.
• Product Architecting, Engineering and Product Management

Key Responsibilities

• Define product requirements and lead or own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation.
• Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT. Closely work IT teams to build a digital journey platform and experience for customers.
• Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support or infrastructure plan to drive the successful acquisition and retention of customers. Define a 'go to market model' within the existing sales or channel strategy.
• Specify, monitor and manage product financial, technical, service and operational performance levels. ? Tracking the product(s) P and L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes or optimized profit.
• Provide timely and accurate forecasts for and reporting on product or solution revenues and costs.
• Define the product's value proposition for Sales. Engage in product education or Trainings, through available channel. Provide Sales and commercials teams with appropriate pricing guidelines and support special pricing and special solutioning on need basis.
• The role may be an individual contributor or may lead a small team.