Deputy General Manager Warranty and NPD

Job Summary

We are looking for an experienced quality professional to lead Warranty Management, Customer Complaint Resolution, New Product Development (NPD), PPAP, Standard Room activities, and Continuous Improvement initiatives. The ideal candidate should have strong expertise in Automotive Quality Systems, Customer Quality, APQP, PPAP, Warranty Analysis, and Product Validation.

Key Responsibilities

1. Customer Complaint Management & Warranty

• Lead warranty failure analysis and corrective actions.
• Monitor warranty cost and drive reduction initiatives.
• Conduct root cause analysis using 8D, 5 Why, Fishbone, and other quality tools.
• Participate in installation audits at customer locations.
• Review and track joint warranty action plans with customers.
• Ensure timely closure of warranty concerns and prevent recurring field failures.
• Coordinate with cross-functional teams for effective customer complaint resolution.

2. New Product Development (NPD) & PPAP

• Participate in product design reviews and APQP activities.
• Ensure customer requirements are incorporated during development stages.
• Review Prototype Trial Reports (PTR) and initiate corrective actions.
• Drive First Time Right (FTR) PPAP approvals.
• Complete customer PPAP submissions within agreed timelines.
• Review Design Verification Plan (DVP) and validation test results.
• Ensure supplier PPAP completion as per project milestones.
• Support successful launch of new products with zero quality concerns.

3. Standard Room & Layout Inspection

• Lead calibration and MSA activities.
• Plan and develop gauges for new product development projects.
• Ensure compliance of layout inspection and functional testing requirements.
• Monitor measurement system effectiveness and inspection readiness.
• Improve product quality through robust quality assurance practices
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4. Customer Satisfaction & Quality Performance

• Track customer complaints and ensure on-time response.
• Maintain customer OK ratio above 95%.
• Drive customer satisfaction improvement initiatives.
• Interface directly with OEM customers for quality concerns and project reviews.

5. TQM & Continuous Improvement

• Lead 5S implementation in warranty and standard room areas.
• Review Daily Work Management (DWM), MP/CP activities, and team performance.
• Drive Six Sigma, Kaizen, Poka-Yoke, and continuous improvement projects.
• Build a culture of quality excellence and operational efficiency.