Deputy General Manager - Process Excellence & Training Enablement

Roles & Responsibilities :

• Lead training, capability-building and sales enablement initiatives for Tata Motors Commercial Vehicles (CV) business and dealer sales teams across regions.
• Lead and enable a team of 4 Regional Officers responsible for driving training deployment and execution across the network.
• Establish and strengthen sales processes, operating rhythms, review mechanisms and productivity dashboards to drive frontline effectiveness.
• Monitor and analyze key metrics including sales performance, productivity, attrition, manpower deployment and workforce effectiveness, identifying gaps and driving corrective actions.
• Drive initiatives to enhance motivation, engagement, productivity and retention of frontline and dealer sales teams.
• Develop and strengthen recruitment channels, manpower planning and onboarding frameworks for dealer manpower to ensure availability of quality sales talent.
• Design and implement incentive, recognition and engagement programs aligned with business objectives and sales effectiveness.
• Partner closely with Sales, GTM, Digital, RCFI, Network, HR and Dealer stakeholders to drive cross-functional initiatives and ensure seamless execution.
• Leverage business analytics and data-driven insights to identify capability and process gaps, improve execution effectiveness and drive continuous process excellence.
• Lead large-scale process improvement and capability-building projects, ensuring effective governance, stakeholder alignment and timely execution.

Experience - 12+ years to 25 years

Education - B.E/B.Tech (Full Time) or Any Graduate + MBA (Full Time)

Key Stakeholders

Internal: National Head, Regional Managers, GTM Team, RCFI Team, Digital Team, Network Team, HR Team, Area Managers and Territory Sales Managers.

External: Dealer Sales Teams, Channel Finance Teams and other dealership stakeholders.

Desired Candidate Profile

• Ability to understand and solve complex business problems through structured thinking and data-driven decision-making.
• Proven ability to lead and execute large-scale, cross-functional projects in a dynamic business Sales environment.
• Strong interpersonal, communication and stakeholder management skills, with the ability to influence across levels.
• Strong execution orientation with the ability to manage multiple priorities, stakeholders and deliverables simultaneously.
• Strong analytical orientation with advanced MS Excel and data interpretation capabilities.
• Excellent communication, negotiation and influencing skills.
• Strong relationship-building and people management capabilities.
• Demonstrated personal leadership, ownership and accountability.
• Strong innovation, problem-solving and analytical thinking abilities.
• Ability to work effectively with a large and diverse stakeholder ecosystem and translate business requirements into actionable solutions.

Skills & Competencies

• Business Acumen
• Customer Centricity
• Project & Program Management
• Stakeholder & Relationship Management
• Agility & Adaptability
• Process Excellence & Continuous Improvement
• Innovation & Strategic Thinking