Deputy General Manager Operations

Job Title: Deputy General Manager Operation

Required Qualification: Bachelors/Masters in Business Management (Operations, Supply Chain)

Required Experience: 15-20 years

Department: Operations

Job Purpose: The Head of Operations is responsible for monitoring management of Warehouse, Purchase, and Customer Connect departments. This role ensures smooth order processing, inventory control, procurement efficiency, and cost optimization. Additionally, the role involves MIS reporting, analytics-based decision-making, and trend identification to drive operational improvements.

Key Accountabilities:

Overall Monitoring & Team Leadership

• Oversee the Customer Connect, Warehouse, and Purchase departments, ensuring tasks are completed on time.
• Conduct daily, weekly, and monthly reviews with HODs to track performance and resolve issues.
• Mentor and guide department heads for efficiency improvement and operational excellence.

Order Processing & Customer Connect Management

• Ensure end-to-end order processing, from customer inquiry to final delivery.
• Monitor and resolve pending orders immediately, ensuring smooth dispatch operations.
• Coordinate with the sales team to ensure orders are processed and dispatched on time.
• Handle and resolve customer-related operational escalations.

Warehouse Operations & Inventory Management

• Maintain optimal product inventory levels in the warehouse to meet demand.
• Review order volumes vs. dispatch timelines to ensure timely deliveries.
• Develop strategies to liquidate non-moving stock and optimize inventory turnover.
• Oversee warehouse operations, logistics, and dispatches to ensure efficiency.

Procurement & Supplier Management

• Monitor import and domestic procurement to ensure cost-effective and timely purchasing.
• Strengthen supplier negotiations and ensure procurement aligns with demand-supply planning.
• Optimize procurement costs, contract management, and supplier agreements.

Logistics & Cost Optimization

• Plan and manage logistics and dispatch operations efficiently.
• Identify cost-saving opportunities through logistics partnerships, warehouse cost control, and vendor negotiations.
• Review and renew logistics and warehouse agreements to maintain smooth operations.

MIS Reporting & Data-Driven Decision Making

• Prepare, review and submit MIS reports related to:
• Sales and Dispatch trends
• Warehouse Inventory levels & movement
• Procurement and purchasing efficiency
• Logistics and cost analytics
• Identify trends and operational inefficiencies using data analytics.
• Make strategic decisions based on performance metrics, demand forecasting, and trend analysis.

Compliance & Process Improvement

• Implement best practices in inventory control, logistics, and procurement.
• Develop and monitor SOPs for all operational processes.
• Drive automation & process improvements to enhance accuracy and efficiency.

Functional Competencies :

• Strong expertise in inventory control, materials management, procurement, and logistics planning, Supply Chain Management
• Proven ability to resolve operational issues, optimize costs, and manage high-volume order processing.
• Proficiency with SAP, ERP, WMS, and supply chain analytics tools.
• Strong data analysis, reporting, and decision-making skills.

Behavioral Competencies :

• Excellent negotiation and vendor management skills.
• Leadership abilities to mentor teams.
• Excellent Communication Skill

Authorities:

Decisions to be taken Independently

• Ensuring timely dispatches and clearance of pending orders
• Approving operational SOPs for warehouse and dispatch.
• Approving purchase orders within defined budget limits.
• Resolving customer complaints and escalations related to order processing and delivery delays.
• Preparing and analysing MIS reports for warehouse, procurement, and dispatch performance.
• Implementing operational improvements based on data insights.
• Identifying and implementing cost-saving measures in warehouse operations and logistics.

Decisions to be taken with peers:

• Coordinating with Sales Team for order priorities and urgent dispatches.
• Aligning order processing timelines with demand forecasts.
• Negotiating new logistics contracts or partnerships for cost reduction.

Decisions to be taken with Seniors:

• Revising warehouse rent agreements or long-term logistics partnerships.
• Approving new operational policies affecting multiple departments.
• Finalizing long-term contracts with key vendors/suppliers.
• Approving procurement above predefined budget limits.
• Major operational issues