{"@context":"https://schema.org","@type":"JobPosting","title":"Deputy General Manager - Delivery","description":"Roles and Responsibility

Manage and oversee the end-to-end delivery process to ensure timely and high-quality outcomes.
Lead and motivate cross-functional teams to meet project goals and objectives.
Develop and implement effective delivery strategies to improve efficiency and productivity.
Collaborate with stakeholders to identify and mitigate risks and issues impacting project success.
Analyze and report on key performance indicators (KPIs) to measure delivery effectiveness.
Foster a culture of continuous improvement and innovation within the team.

Job Requirements

Proven experience in managing large-scale projects and leading high-performing teams.
Strong understanding of CRM/IT enabled services/BPO industry trends and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze complex data sets and make informed decisions.
Strong problem-solving and conflict resolution skills.
Experience with change management principles and practices.

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