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    Job · 15189185

    Mindray logo

    Deputy/Asst Service Manager-Customer Support

    Mindray · Ahmedabad · onsite · Posted 51d ago

    Not disclosed5–8 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Key Responsibilities

    • Provide technical support for IVD products across the assigned territory, ensuring high customer satisfaction and service excellence.
    • Manage and support channel partners within the assigned region, driving operational efficiency and service performance.
    • Handle Key Account Management (KAM) customers by ensuring timely issue resolution, relationship management, and service delivery.
    • Drive service revenue generation through AMC/CMC renewals, spare parts sales, upgrades, and other service initiatives.
    • Manage customer escalations effectively, ensuring prompt corrective actions and stakeholder communication.
    • Coordinate with internal teams and channel partners to ensure smooth installation, maintenance, and troubleshooting activities.
    • Monitor service KPIs, customer satisfaction, and compliance with organizational service standards.

    Candidate Profile

    • 5-8 years of experience in the IVD industry, with strong exposure to technical service and customer support.
    • Hands-on experience in handling high-end IVD systems, including installation, troubleshooting, maintenance, and customer support.
    • Strong knowledge of channel partner management and key account servicing.
    • Proven ability to manage customer escalations and maintain long-term customer relationships.
    • Excellent communication, problem-solving, and stakeholder management skills.
    • Willingness to travel extensively (10-15 days per month) across the assigned territory.
    • Ability to work independently while collaborating effectively with cross-functional teams.

    Preferred Skills

    • Expertise in Hematology, Biochemistry, Immunology, or Integrated IVD platforms.
    • Experience with service business management and revenue generation initiatives.
    • Strong analytical and customer-centric approach with a focus on operational excellence.

    Sourced from foundit

    Skills

    Service business managementkey account servicingTechnical SupportTroubleshootingChannel Partner Managementrevenue generationmaintenanceInstallation

    About Mindray

    Mindray logo

    Mindray

    Shenzhen

    China

    ₹9.3L PA avg

    Avg at Mindray

    About

    Mindray Medical International Limited is China's largest medical equipment manufacturer, developing, manufacturing, and marketing. Mindray North America is a company founded on innovation, accompanied by an enduring commitment to customer service and an unwavering dedication to improving patient care. Through the products it manufactures and the service it delivers, Mindray North America is committed to bettering the patient experience. With the acquisition of the Patient Monitoring Division by Mindray Medical International Limited, a new company has emerged as Mindray North America, A Mindray Global Company. The combined strengths of the organizations through our products, service and resources has created an unprecedented opportunity for growth and development. With collective resources totaling approximately 10,000 employees worldwide, the business is well-positioned for a future rich with progress and continued innovation. Mindray North America manufactures products found throughout the hospital, and are largely focused in the areas of anesthesia, emergency medicine and critical care. Medical facilities that count on our products can be found in over 80 countries across the world. Mindray was founded in 1991 in Shenzhen, China, with a mission to deliver high-quality, competitively priced medical devices to make healthcare more accessible and affordable around the world. Over the last 17 years, we have become a leading developer, manufacturer and marketer of medical devices in China with a rapidly growing international presence. Mindray are expanding our distribution network, sales and sales support staff to bring our products closer to end users. Mindray currently have 29 local sales and service offices in China, as well as sales and service subsidiaries in Amsterdam, Istanbul, London, Mexico City, Moscow, Mumbai, Sao Paulo, Seattle, Toronto and Vancouver.

    Industries

    Healthcare / PharmaManufacturing

    Employee ratings

    7 reviews

    4.5/ 5

    Culture

    3.3

    Career growth

    3.1

    Work-life

    3.4

    Employees rate it well for

    Compensation & Benefits46Work Satisfaction46

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