Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

• Managing Collection Targets
  • Ensure adherence to collection schedules.
  • Attain EMI and penalty collection objectives.
  • Reposition vehicles in cases of defaults.
  • Close cases by securing settlement amounts.
  • Explore diverse customer communication approaches for effective recovery.
• Vendor Management
  • Appoint collection agencies.
  • Strategize and allocate tasks to agencies.
  • Conduct on-site checks to validate procedural adherence.
  • Ensure prompt payment deposits by Field Officers (FOS).
  • Guarantee timely payments to vendors as per the schedule.
  • Conduct training sessions for agents working with vendors.
• Executing Recovery Procedures
  • Initiate customer calls for debt recovery.
  • Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
  • Gather customer feedback to improve the collection process.
  • Conduct training sessions to enhance the team's collection skills.
• Stakeholder Management
  • Conduct regular stakeholder reviews.
  • Align stakeholders with the collection strategy.
  • Realign case priorities based on defined deliverables and objectives.
• Team Management
  • Participate in recruitment process to identify right talent for various roles in the team
  • Identify high potential talent and provide opportunity to groom them for future roles
  • Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
  • Set clear targets, train motivate the team, and foster a positive and collaborative work environment.

• Appointment of Vendors

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustaining a high team morale

a) Qualifications

Graduate in any stream

b) Key skills required

• Recoveries of two wheelers
• Team Management
• Communication Skills
• Stakeholder Management
• Legal Entities
• Leadership Qualities
• Result Oriented Mindset
• Team Player
• Motivation Skills