Deputy Area Manager - Debt Management Services - Mortgages

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms

• Allocation Planning: Planning allocation of portfolios to RO's and Agencies Based on: Performance: Previous months track record; Data Analysis and Insights; Geographical dimensions; Capacity; Location
• Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include: Capacity Check based on portfolio trends; Availability checks: Checking if the agencies cater to the particular location; Performance checks: based on data collected on agencies past performance and their record history; Check's on Off Role
• Processes: Vendor Bill tracking and confirmation; Performing adequate compliance checks based on company policies and legal requirements; System allocation and admin services facilitation by connecting with the requisite teams
• People / Team Management: New Joinee Inductions; Penapp Code generations; Products information to be shared; Vendor introductions to be made; Information on Performance pay metrices and the policies regarding the same; Teams past performance information to be shared to set a base; ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
• Performance: DRR of Area/Location; Track vendor wise performance and provide due support; Visit critical cases on field

• Management of high value cases
• Agency assessment and influencing for support in achieving targets

• Portfolio Management - closing cases at Bucket X
• Managing difficult locations with scarcity of relevant talent
• Need to involve dealers to achieve collection target achievement

• Qualifications: Graduate in any discipline
• Work Experience: Post qualification - 3 to 5 years
• Vendor management - complete cycle
• Team management