Deployment Manager, AI Agents

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deployment Manager, AI Agents based in Brazil.

As a Deployment Manager, AI Agents, you will take ownership of delivering successful AI-powered customer experience deployments for enterprise clients. You will manage complex implementation journeys, ensuring customers achieve measurable value through automation and intelligent workflows. This role combines project leadership, customer operations expertise, AI enablement, and strategic problem-solving. You will work closely with customers and internal teams to configure solutions, resolve challenges, and drive continuous improvement. The ideal candidate thrives in a fast-paced, distributed environment where ownership, autonomy, and impact are highly valued. You will help shape the future of AI-driven customer operations by turning innovative technology into real business outcomes.

Accountabilities:: The Deployment Manager, AI Agents will own the customer delivery lifecycle, ensuring smooth implementations, strong adoption, and long-term operational success.

Lead customer deployments from initial kickoff through launch, including automation setup, stakeholder alignment, configuration, and performance tracking.

Manage complex, multi-stakeholder implementation projects while maintaining timelines, priorities, and customer expectations.

Partner with customer teams to understand support operations, identify challenges, and implement effective AI-powered automation solutions.

Apply customer experience operations expertise to diagnose issues related to helpdesk configuration, ticket routing, automation workflows, and escalation processes.

Monitor key performance indicators such as automation rates, deflection, and escalation patterns to identify risks and optimization opportunities.

Provide proactive account updates, maintain clear documentation, and ensure visibility into project progress, blockers, and next steps.

Support strategic customer accounts alongside senior team members, progressively taking ownership of larger deployments.

Collaborate with product and technical teams by sharing customer insights, operational patterns, and improvement opportunities.

Guide customers in adopting AI tools and workflows, helping teams maximize the value of new technologies.

Manage scope effectively, communicate challenges clearly, and maintain strong customer relationships throughout the deployment journey.

Requirements:

The ideal candidate will combine strong customer operations knowledge, project management capabilities, and an interest in applying AI solutions to real-world business challenges.

5+ years of experience in customer experience operations, support operations, implementation, customer success, or CX-focused consulting environments.

Strong understanding of helpdesk and customer support operations, including ticket lifecycles, routing logic, automation workflows, and escalation processes.

Experience working with platforms such as Zendesk, Gorgias, or similar customer support systems is highly valued.

Strong project management skills with the ability to break down complex challenges into structured plans and manage multiple workstreams.

Experience in SaaS, e-commerce, or digital customer experience environments is a plus.

Excellent written and verbal communication skills, with the ability to provide clear updates, presentations, and stakeholder communications.

Data-driven mindset with the ability to analyze operational metrics, identify trends, and recommend improvements based on evidence.

Practical experience using AI tools and the ability to guide customers who are new to AI-driven workflows.

Proactive, ownership-oriented approach with the ability to identify problems and act independently.

Collaborative mindset with the ability to work effectively in distributed, cross-functional teams.

Adaptability, curiosity, and willingness to operate in a fast-moving environment with evolving priorities.

Benefits:

Fully remote work environment with flexibility to work from anywhere.

High ownership role with the autonomy to solve meaningful customer and business challenges.

Opportunity to work on cutting-edge AI technology and help shape an emerging market category.

Competitive salary package with equity or stock grant opportunities.

Learning and development budget to support professional growth.

Access to premium AI tools and resources to enhance productivity and innovation.

Exposure to global customers and complex enterprise deployments.

Collaborative, async-first culture with low bureaucracy and high trust.

Opportunity to work with a distributed international team focused on innovation and continuous improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1