Department Manager |OWND

Role & responsibilities

1. Sales & Business Performance

• Achieve departmental sales targets and KPIs.
• Monitor daily, weekly, and monthly sales performance.
• Drive conversion, average bill value (ABV), units per transaction (UPT), and customer retention.
• Analyze sales reports and take corrective actions to improve performance.
• Identify opportunities to maximize revenue and profitability.

2. Team Management

• Lead, coach, and motivate department associates.
• Conduct regular team briefings and performance reviews.
• Ensure proper manpower planning and shift scheduling.
• Monitor attendance, productivity, and discipline within the team.
• Support recruitment, onboarding, and training of new employees.

3. Customer Service

• Ensure exceptional customer experience at all times.
• Address customer queries, complaints, and escalations promptly.
• Monitor customer feedback and implement improvements.
• Promote customer loyalty initiatives and membership programs.

4. Inventory & Stock Management

• Maintain optimum stock levels within the department.
• Monitor stock movement, replenishment, and inventory accuracy.
• Conduct cycle counts and stock audits as per company guidelines.
• Minimize shrinkage, pilferage, and stock losses.
• Coordinate with warehouse and merchandising teams for stock availability.

5. Visual Merchandising

• Ensure department displays comply with company VM standards.
• Maintain attractive product presentation and store ambience.
• Execute promotional campaigns and seasonal displays.
• Monitor product placement and signage accuracy.

6. Operational Excellence

• Ensure compliance with all SOPs, policies, and operational guidelines.
• Maintain housekeeping and safety standards.
• Monitor cash handling and billing processes where applicable.
• Ensure adherence to audit requirements and compliance checks.

7. Reporting & Analysis

• Prepare and submit sales, stock, shrinkage, and performance reports.
• Analyze department performance and recommend action plans.
• Track key retail metrics and share insights with management.

Preferred candidate profile

• 4 to 8 years of experience in retail operations.
• Minimum 2 years of team handling experience.
• Experience in fashion, lifestyle, footwear, apparel, or large-format retail preferred.
• ready to join within 15 days