Department Manager - Intune

Eligibility Parameters:

• Minimum 2 year of Managerial/supervisory (Team Handling) experience in operations / Sales.
• Exposure to Team Handling.
• Good understanding of current industry/business.
• Exposure to large format stores/business is preferred.
• Technology Savvy.

Preferred Industry: Retail, hospitality, QSRs, FMCG.

Education Qualification:

• Minimum: Graduation (Any Stream)
• Desired: MBA (any stream)

Reporting To: Store Manager

Experience

• Minimum 2 years of managerial experience

Age Limit

• Maximum 35 years

Required Competencies:

• Team work
• Leadership skills
• Coaching & Counselling skills
• Initiating Action / Results Focus,
• Customer Focus
• Process Orientation.

Key Accountabilities/Responsibilities:

The most important end-results for which an incumbent would be held responsible at the end of the year

Setting the floor:

• Planogram Communication - To ensure availability of updated and approved Planogram
• Floor presentation compliance
• Ensuring merchandise is stacked properly for customers at all times
• Communicating, maintaining and replenishing the VM Plan.
• Interface with housekeeping and maintenance

Manpower Planning:

• Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
• Ensuring manpower availability on the floor and cash tills at all times
• Leave plan creation and sanctioned
• Comp. Off control. No comp off to be taken after 15 days
• Scheduling breaks
• Compliance Manpower movement is checked twice a day

Inventory Management:

• Track top five styles in every sub department
• Methods of exposing the top 5 styles
• Records results
• PICS

Setting and achieving the sales objectives:

• Focus on maximization of Private brands sales.
• Converting value into Unit targets
• Developing sales plan to achieve the targets
• Communicating the plan and targets
• Monitoring of the targets
• Feedback to Merchandisers
• Ensuring picking accuracy and timeline for online orders

Increasing Loyalty Base:

• Maximizing the first citizen enrollments
• Push maximum number of app downloads in the store.

Customer Care:

• Customer assistance management
• Seeking feedback actively
• Active interface with the customers and detailed feedbacks to be taken for areas of improvement.
• Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Product Knowledge:

• To ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously.
• New product information communication to all CCAs
• Training team members on mobile app usage and features (FAB).

Team Management

• Motivating CCAs
• Focus the team to achieve targets
• Identifying developmental needs
• Training the team

Competition Survey:

Check new trends and benchmark competition vis--vis SS.

Shrinkage control:

Identify most pilfered categories and set up systems to reduce the pilferage