Dentalkart - Manager - Logistics

About the Role:

We are looking for an experienced Logistics Manager to lead end-to-end outbound and reverse logistics operations across Dentalkart's fulfillment network.

The role is responsible for courier and 3PL management, freight cost optimization, delivery performance, returns management, and logistics process improvements.

The ideal candidate will have strong analytical capabilities and hands-on experience in managing large-scale e-commerce logistics operations.

Key Responsibilities:

- Manage courier and 3PL partners, including onboarding, SLA management, rate negotiations, and performance reviews.

- Drive outbound logistics performance by improving on-time deliveries, reducing NDR (Non-Delivery Reports), and minimizing RTO (Return to Origin).

- Optimize freight costs through route planning, zone optimization, carrier selection, and shipment mode analysis.

- Conduct freight reconciliation and recover billing discrepancies from logistics partners.

- Manage end-to-end reverse logistics, including return pickups, processing, and closure within defined turnaround times.

- Administer logistics technology platforms such as shipping aggregators, OMS, and WMS, including shipment allocation, AWB management, and exception handling.

- Build dashboards, MIS reports, and logistics performance metrics to support data-driven decision-making.

- Collaborate with Warehouse, Customer Experience, Finance, and Operations teams to improve service levels.

- Lead, mentor, and develop the logistics operations team while driving continuous process improvements.

Requirements:

- Bachelor's degree in Engineering (B.E./B.Tech) with an MBA (preferred from a Tier-1 institute such as IIT, NIT, IIM, or equivalent).

- 7+ years of experience in E-commerce, D2C, or Retail Logistics.

- Proven experience managing courier and 3PL partners.

- Strong expertise in freight negotiation and logistics cost optimization.

- Excellent analytical skills with hands-on experience in Excel, SQL, and Business Intelligence (BI) tools.

- Experience with Shipping Aggregators, OMS, and WMS platforms.

- Strong stakeholder management and leadership skills.

Benefits:

- Competitive salary with performance-based incentives.

- Opportunity to lead logistics operations for India's leading dental e-commerce platform.

- High ownership and exposure to senior leadership.

- Fast-paced and technology-driven work environment.

- Career growth and leadership development opportunities.

- Health insurance coverage.

- Employee discounts on Dentalkart products.

- Paid leave and company holidays.

- Learning and professional development opportunities.