Demand Analyst

Demand Analyst

About Rupeek: Rupeek , established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes. Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised $25 in equity capital from Manipal Group and Elevation Capital to fund its next phase of growth . Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Role Overview We are seeking a proactive and detail-oriented Demand Analyst to manage daily business operations, monitor operational performance, and drive process improvements. The role requires close collaboration with cross-functional teams, including Operations, Collections, Product, Risk, Technology, and Customer Support, to ensure operational excellence, SLA adherence, and an enhanced customer experience.

Job Title: Demand Analyst Education: Any Bachelor's Degree is acceptable.

Location: Bangalore

Key Responsibilities:

• Own and manage daily BAU (Business As Usual) operational activities.
• Monitor operational queues, identify bottlenecks, and ensure timely resolution.
• Handle customer escalations and coordinate with internal teams for faster closure.
• Collaborate with stakeholders across Operations, Collections, Product, Risk, Tech, and Customer Support teams.
• Prepare, maintain, and analyze operational dashboards, trackers, and MIS reports.
• Identify trends, gaps, and opportunities for process improvement through data analysis.
• Ensure adherence to SLAs and maintain high operational efficiency.
• Support process automation and workflow optimization initiatives.
• Drive continuous process improvements to enhance customer experience and reduce turnaround time.
• Maintain accuracy in reporting, reconciliations, and operational records.

Key Skills

• Strong proficiency in Microsoft Excel and Google Sheets.
• Hands-on experience with Pivot Tables, VLOOKUP/XLOOKUP, and Conditional Formatting.
• Data Analysis and Reporting.
• MIS Preparation and Management.
• Strong stakeholder management and communication skills.
• Ability to multitask and work effectively in a fast-paced, high-growth environment.
• Strong problem-solving, ownership, and accountability mindset.
• Experience in handling customer escalations and operational coordination.

Qualifications & Experience

• Any Bachelor's Degree is acceptable.
• SQL basics, Tableau for dashboard creation
• Experience in handling customer escalations and operational coordination
• 1–4 years of experience in Operations, Customer Operations, Collections, FinTech, or related domains.
• Prior experience in FinTech, NBFC, Lending, Banking, or Digital Financial Services will be an added advantage.
• Proven ability to analyze operational data and drive process improvements.
• Strong analytical, communication, and stakeholder management skills. Join our pioneering team at Rupeek Fintech and play a pivotal role in shaping the future landscape of Technology in the Fintech sector!