Deloitte USI- Human Capital Instructional Design/OCM - Manager

Summary

Position Summary

Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce What should the AI strategy be for the HR function Do they have the right organization and culture to enable performance Join our team to help make work better for humans and humans better at work.

Position Summary

As an experienced Manager, you will oversee the delivery of enterprise-scale change management solutions, lead cross-functional teams, drive client conversations, and mentor junior practitioners. You will collaborate to understand overarching change requirements, support sales and proposal efforts, and drive end-to-end change management delivery, including resource estimations and strategic planning, to ensure successful outcomes.

Work you'll do

Across our service offerings, you will:

• Develop as a firm leader; manage and deliver work efforts through the capability of your team(s)
• Leverage your growing expertise to navigate client teams; develop your instincts to help manage the increasing complexity
• Fine tune your capabilities and build a sustainable leadership franchise that you can execute against in a fast-paced and dynamic environment
• Network and train others in the firm, help others group through development and delivery of knowledge sharing
  
  

As an experienced OCM Manager, you will:

• Serve as a senior trusted advisor to client executives and project leadership, bringing deep OCM expertise, industry perspective, and leading practices to shape transformation strategies, challenge assumptions, guide key decisions, and translate complex organizational challenges into pragmatic, outcome-oriented solutions. Anticipate cross-workstream implications, risks, and adoption barriers, and align stakeholders around effective mitigation strategies.
• Design and execute change management strategy/programs and associated activities for large-scale transformation projects including, but not limited to, stakeholder engagement, change assessment, training strategy and development, communications plan, organization design and governance, and culture solutions that enable industry-leading clients to meet and exceed their digitalization goals.
• Outline and guide design of change strategy components, including organization architecture, go-to-market journey, deployment approach, and end-user onboarding experience.
• Manage resource allocation on projects and their utilization during the entire change management lifecycle.
• Design tailored organizational change architectures that address complex transformational requirements.
• Champion the responsible use of generative AI, automation, and digital tools to improve delivery efficiency, accelerate analysis, and enhance the quality and scalability of client solutions.
• Regularly track status of change management project plan deliverables to ensure alignment with organizational timelines/objectives, and report out to senior client/project leadership.
• Lead/manage one or more teams responsible for developing and deploying change programs for technical implementations, digitalization and emerging technology initiatives.
• Liaise with leads from other workstreams and subject matter experts (SMEs).
• Perform quality assurance across project deliverables to ensure they meet Deloitte and client quality standards.
• Regularly manage, mentor, and evaluate team of junior practitioners to support their career progression.
• Serve as a trusted advisor to senior client/project leadership, anticipate project risks/watch items and propose mitigation strategies to client teams, to remove roadblocks for the development team.
• Lead and manage business development efforts, including Statements of Work (SOW), proposal development/sales pursuits, client presentations, etc.
• Lead and contribute to practice developmental growth and innovation through initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
  
  

The team

Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce What should the AI strategy be for the HR function Do they have the right organization and culture to enable performance Join our team to help make work better for humans and humans better at work.

The Organization Workforce & Change practice focuses on transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. This could include changing the organization's culture, modernizing specific functions, and redesigning the organization structure. It will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.

Location: Bengaluru/Hyderabad/Pune/Chennai

Qualifications

Required:

• 10 - 15 years of hands-on experience in industry or consulting in learning and development/organization design/organization change management/digital and cloud solutions space
• Previous client-facing experience on leading technology implementation/transformation change management projects in a relevant industry or consulting environment
• Plan and manage complex projects and ensure timely work delivery
• Ability to influence senior stakeholders and bring subject-matter expertise to complex transformation decisions, combined with demonstrated proficiency in leveraging AI-enabled tools and automation to improve the efficiency and quality of project delivery
• Ability to lead multiple teams/sub-teams, with ownership of on-time completion of deliverables for your team(s)
• Excellent verbal and written communication skills
• Proven experience of stakeholder engagement and team morale/relationship-building
• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
  
  

Preferred:

• PROSCI Certified Change Practitioner certification
• Experience with ERP/Technical systems e.g. Workday/Oracle/SAP
• Advanced analytical skills, with experience of working on tools like MS Excel, Tableau/PowerBI, MS Access, etc.
• Experience with survey and digital adoption platforms like WalkMe, Whatfix
• Experience with digital communication and collaboration tools (SharePoint, Teams, Yammer, etc.)
• Experience of working on Recording and Authoring Tools like Adobe Captivate, Articulate Storyline, Enable Now, uPerform, UPK, etc.
• Master's degree (MA/MS) or MBA in Human Resources Management or related field from an accredited university
  
  

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 355443