Dell PowerEdge Server Support Engineer

Job Title: Dell PowerEdge Server Support Engineer

Location: Kuduvanjeri, Chennai - Onsite

Experience: 2-3 years

CTC: Up to 4.5 LPA

Joining: Immediate joiners only

Qualification: Diploma / B.E. / B.Tech in Computer Science, IT, Electronics, or related field

Selection Process: Internal server team screening Client F2F interview

Note: Only candidates who can join immediately will be considered.

Job Description

We are looking for a hands-on Dell PowerEdge Server Support Engineer to provide onsite hardware and infrastructure support in a data center environment. The ideal candidate will have solid experience troubleshooting server issues, replacing hardware components, and coordinating with OEM support teams under SLA-driven timelines.

Key Responsibilities

• Install, configure, and troubleshoot Dell PowerEdge rack and tower servers
• Diagnose and replace hardware components HDDs/SSDs, RAM, CPUs, power supplies, RAID controllers, NICs, motherboards, and fans
• Configure and troubleshoot RAID using Dell PERC controllers
• Perform firmware and BIOS updates using Dell tools
• Install and support Windows Server and Linux operating systems
• Configure and troubleshoot iDRAC for remote server management
• Conduct server health checks, preventive maintenance, and hardware diagnostics
• Troubleshoot boot failures, performance degradation, and hardware alerts
• Coordinate with Dell support for warranty claims and spare part replacement
• Document service activities and update ITSM tickets within SLA
• Provide onsite support for incidents, planned maintenance, and hardware upgrades

Required Skills

• Hands-on experience with Dell PowerEdge server hardware in enterprise/data center environments
• Practical exposure to server-down troubleshooting and part replacement (RAM, motherboard, fan, PSU, RAID controller)
• Experience with firmware upgrades and Dell warranty support processes
• Strong troubleshooting, analytical, and communication skills
• Ability to work independently in SLA-driven environments
• Good documentation and reporting discipline
• Comfortable coordinating with OEM (Dell) support teams