Delivery Senior Specialist
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 62d ago
Undisclosed4–8 yrsfulltimeSourced from
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About this role
Job Summary
Delivery Senior Specialist to join our team in Noida, Uttar Pradesh, India.
Client's business problem to solve Our client is a leading healthcare provider in the United States. NTT DATA to deliver end-to-end services, providing transformative application support and maintenance.
Mandatory Skill Set - 4 8 years of experience
- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
- Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues
- Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
- Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
- Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
- Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
- Understanding of nursing workflows, bedside documentation, care protocols
- Ability to support reference tools, evidence-based content, and point-of-care access
- Managing integration of nursing decision tools with the EMR (links, context-aware apps)
- Education and training support for clinical staff on digital resources
- Troubleshooting mobile/desktop access issues across nursing units
- Ensuring content updates, version control, and regulatory alignment
- Experience working with Nursing systems like Nursing Central, i-bed Vision, CarePort Care Management and other similar applications
Sourced from naukri
Skills
cotsProblem managementdata privacyoperational supportHospitalapplication monitoringAws EmrAudit documentationhipaaimpact analysisClient SuccessBankingApplication SupportHealthcarecloudmaintenancecomplianceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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IT Services & Consulting
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