Delivery Partner - Airline Domain

Job Description: Delivery Partner Airline Domain

We are seeking a high-caliber Airline Delivery Partner (18+ years exp) to lead service delivery. Candidate must possess superior communication skills and a proven track record of managing customers, ensuring elite-level delivery and operational excellence.

Key Responsibilities:

- Portfolio & P&L Ownership: Full accountability for the financial and operational health of the account, ensuring profitability and sustainable growth.

- Stakeholder Management: Candidate must have extensive experience in managing global customers, demonstrating a deep understanding of business culture, time zones, and high-touch service expectations.

- Incident Management (Sev-1): Candidate must serve as the primary lead for all Severity 1 tickets. The candidate must be prepared to lead "war rooms" and handle late-night escalations to ensure rapid service restoration for mission-critical airline systems.

- Floor Discipline & Presence: Candidate must lead by example with a 100% Work from Office (WFO) commitment.

- Customer Relationship Recovery: Candidate must proactively manage customers and navigate high-stakes escalations. Turn challenging client dynamics into stable partnerships through transparent governance and consistent delivery.

- Team Leadership & Mentorship: Candidate must lead and inspire a diversified global team, maintaining high team morale and providing active coaching/mentorship within a demanding 24/7 shift-based environment.

Required Domain Expertise & Skills:

- Superior Communication: Candidate must possess excellent verbal and written communication skills, with the ability to articulate complex technical issues clearly to C-suite executives.

- Operational Resilience: Proven track record of managing large-scale teams through complex shift rotations and critical system outages.

- Commercial Acumen: Ability to drive account growth, manage contract renewals, and prevent revenue leakage.

Experience & Qualifications:

- Experience: 18+ years total (Minimum 5-8 years in Aviation industry).

- Customer Exposure: Mandatory past experience handling global customers.