Delivery Operations Team Lead

Skill required: Record To Report - Account Reconciliations


Designation: Delivery Operations Team Lead


Qualifications:BCom


Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do The Finance Record-to-Report (R2R) Junior Team Lead supports the day-to-day delivery of R2R services within a Shared Services environment, combining hands-on accounting expertise with first-line team leadership.

Reporting to the R2R Associate Manager, the role is responsible for coordinating close activities, ensuring quality and timeliness of outputs, supporting balance sheet governance, and acting as an escalation point for analysts. The Junior Team Lead plays a key role in embedding standards, controls, and continuous improvement, while remaining actively involved in operational delivery.

The role requires confident communication in English with multiple stakeholders across Finance and the wider business.


What are we looking for Experience
Relevant years of experience in Record-to-Report / General Ledger / Financial Accounting.
Demonstrated experience acting as a senior analyst, subject-matter expert, or informal team lead.
Strong hands-on experience with period close, journals, and balance sheet reconciliations.
Experience working in a controls-driven environment (SOX or equivalent) preferred.
Audit support experience is an advantage.
Professional Qualifications (Preferred)
Part-qualified accountant (ACCA, CIMA, ACA, CPA) or actively studying.
Education
Bachelors degree in Accounting, Finance, Business, or a related discipline (or equivalent experience).
Key Skills Competencies
Technical
Strong understanding of R2R processes and accounting principles.
Strong attention to detail and quality mindset.
Good balance sheet reconciliation and review skills.
Strong Excel skills; experience with ERP systems is required.
Leadership Behavioural
Emerging people leader with coaching and mentoring capability.
Strong ownership and accountability for deliverables.
Organised and resilient, especially during close cycles.
Clear communicator with confidence to escalate issues appropriately.
Continuous improvement mindset with a pragmatic approach.

Success Measures (KPIs)
On-time completion of close activities
Quality of journals, reconciliations, and supporting documentation
Reduction in errors and rework
Responsiveness to issues and escalations
Team capability development and knowledge sharing
Audit readiness and control compliance


Roles and Responsibilities: R2R Operational Delivery Close Support
Support execution of end-to-end Record-to-Report activities, including:
Month-end, quarter-end, and year-end close tasks
Journal entry preparation and review
Accruals, prepayments, allocations, and reclassifications
Intercompany accounting and reconciliations (as applicable)
Ensure close activities are completed accurately and on time in line with close calendars and SLAs.
Remain hands-on in complex or critical close activities as required.
Day-to-Day Team Coordination
Coordinate daily work allocation across R2R Analysts to meet close deadlines and service levels.
Act as a first escalation point for process, system, or accounting issues.
Provide day-to-day guidance, coaching, and support to team members.
Support onboarding and training of new joiners, ensuring understanding of R2R processes and controls.
Escalate capacity, quality, or performance risks to the Associate Manager with clear recommendations.
Quality Checks Output Review
Perform and support quality checks on key R2R deliverables, including:
Journal accuracy and completeness
Balance sheet reconciliations and supporting documentation
Variance analysis and commentary
Identify errors, inconsistencies, or control gaps and support timely correction.
Promote adherence to quality standards, templates, and documentation requirements.
Support root-cause analysis of recurring errors and contribute to corrective actions.
Balance Sheet Controls Support
Support balance sheet governance by ensuring reconciliations are prepared, reviewed, and cleared on time.
Monitor aging and follow up on open reconciling items.
Ensure compliance with internal controls (e.g., approvals, evidence retention, segregation of duties).
Support audit readiness by maintaining accurate documentation and responding to audit requests.
Stakeholder Cross-Team Collaboration
Work closely with the Associate Manager, R2R Manager, and Finance stakeholders.
Partner with upstream and downstream teams (P2P, O2C, Payroll, FPA) to resolve close issues.
Communicate clearly and professionally in English in meetings, emails, and documentation.
Continuous Improvement Standardisation
Identify opportunities to improve efficiency, accuracy, and consistency in R2R processes.
Support standardisation of procedures, templates, and checklists.
Contribute to updating SOPs, desk procedures, and training materials.
Participate in system changes, enhancements, and UAT testing from an R2R perspective.



Qualification BCom