Delivery Operations Team Lead

Skill required: Compensation Benefits - Compensation Program Design
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Monitor/measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve people performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.Participate actively in Team Organization wide initiatives.Monitor the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, third parties, or stakeholders.Encourage and drive continuous improvement measures on a day-to-day basis within the area of responsibility till closure.Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.Recommend cost-effective, efficient procedural or production alternatives.Develop people through mentoring and resolve conflicts. Drive coaching culture.Monitor and encourage the team to create/follow up on development plans.Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Ensure a high degree of compliance with the documented processes, client/organizational policies.Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations.Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence.Analyze root causes of issues, escalations, errors and have a remedial action through process improvement.Plan manage daily staffing, employee grievances if any for the geography and the specialist support teams.Work collaboratively with all internal third-party stakeholders to achieve business goals.Ensure adherence to policy and procedures of the organization.Ensure that the team is adequately staffed, and resources have the right skills required for the job. Liaise with leadership.
What are we looking for Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels.Self-driven.Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Basic leadership and coaching skills.Resilient and able to work under pressure.Good organizational, prioritization, and multi-tasking skills in order to deliver to deadlines.Continuous improvement mindset.Demonstrate high levels of confidentiality.Teamwork collaboration.Excellent Team Management SkillsExtensive and demonstrable experience of Payroll Processes.Business Process Implementation.SuccessFactors Experience a plus.HR Domain certification/Payroll Certification would be a plus.Strong MS Office and Excel skills.Proficient with Business Excellence Practices.
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorMay interact with peers and/or management levels at a client and/or within AccentureGuidance would be provided when determining methods and procedures on new assignmentsDecisions made by you will often impact the team in which they resideIndividual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts


Qualification
Any Graduation