Delivery Operations Team Lead

Skill required: Procurement Operations - Procurement Support

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do Seeking a detail-oriented and transformation-driven professional to manage Vendor Excellence and Purchasing Info Record (PIR) governance within the Procure-to-Pay (P2P) function. The role focuses on supplier data quality, pricing accuracy, compliance, and process standardization to enable efficient procurement operations and strategic sourcing outcomes.

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What are we looking for Preferred Qualifications

Graduate/Postgraduate in Commerce, Finance, or Supply Chain

512+ years of experience in Procurement / P2P / Master Data

Hands-on experience in SAP PIR, Vendor Master, and Procurement tools

Exposure to shared services / BPO / global delivery models

Lean / Six Sigma certification (preferred)
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Success Metrics (KPIs)

Vendor Master Data Accuracy (%)

PIR Accuracy Timeliness

SLA Adherence (Turnaround Time)

Reduction in Invoice / PO Errors

Audit Compliance Score

Stakeholder Satisfaction

Roles and Responsibilities:

Key Responsibilities
Vendor Excellence / Supplier Management

Manage end-to-end vendor lifecycle (onboarding, modifications, deactivation)

Ensure vendor data governance, compliance (KYC, tax, banking validation)

Drive Supplier Relationship Management (SRM) and vendor performance tracking

Partner with sourcing teams for RFx enablement and supplier onboarding

Ensure adherence to compliance, audit (SOX), and risk management frameworks

Lead initiatives for vendor data standardization and deduplication
PIR (Purchasing Info Record) Management

Create, update, and maintain PIRs in SAP / ERP systems

Ensure price accuracy, validity dates, and contract alignment

Support sourcing teams with pricing conditions, rate cards, and contract integration

Perform regular data audits to ensure correctness and completeness

Troubleshoot PIR-related issues impacting PO creation and invoice processing

Enable automation and standardization of PIR processes
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Operational Excellence Transformation

Drive process improvements, automation (RPA), and digital transformation initiatives

Monitor and manage SLA/KPI performance (accuracy, turnaround time, compliance)

Conduct root cause analysis (RCA) and implement corrective actions

Support transition, migration, and stabilization of new processes

Develop SOPs, training materials, and knowledge management frameworks
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Stakeholder Governance

Collaborate with procurement, sourcing, finance, and IT teams globally

Manage client/stakeholder expectations and escalations

Present performance dashboards, MIS reports, and insights to leadership

Participate in governance forums, audits, and leadership reviews
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Key Skills Competencies

Procure-to-Pay (P2P) Operations

Vendor Master Data Management

Purchasing Info Record (PIR) Management

SAP / SAP Ariba / Coupa

Supplier Relationship Management (SRM)

SLA/KPI Governance

Risk Compliance (SOX)

Data Accuracy Audit Controls

Stakeholder Management

Process Improvement Automation


Qualification Any Graduation