Delivery Operations Team Lead

Skill required: Talent Development - Learning Delivery Instruction


Designation: Delivery Operations Team Lead


Qualifications:Any Graduation


Years of Experience:7 to 11 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Learning & Development Content Team Lead (CL9) is responsible for leading the design, development, and quality assurance of learning content across programs. This role provides content leadership, ensures instructional and editorial excellence, and drives consistent delivery of high-quality learning assets aligned to business objectives. The role works closely with instructional designers, media teams, QA, and stakeholders to deliver scalable and compliant learning solutions.


What are we looking for

Bachelors degree in Education, Instructional Design, Learning Sciences, Communications, or related field

Certification in Learning & Development or Instructional Design is desirable

Relevant years of experience in Learning & Development or learning content roles and years of experience leading or mentoring content or instructional teams

Experience working with regional or global stakeholders preferred


Roles and Responsibilities:

Lead and supervise a team of learning content developers and reviewers

Own end-to-end content development across digital, virtual, and blended learning formats

Ensure learning content meets instructional design, quality, accessibility, and branding standards

Review and approve learning assets for accuracy, consistency, and learner impact

Partner with stakeholders to translate learning requirements into effective content solutions

Track delivery timelines, risks, and dependencies across multiple content workstreams

Drive continuous improvement using learner feedback, quality metrics, and content analytics

Coach and mentor team members to build content and learning capability

Strong understanding of instructional design principles and adult learning methodologies

Experience leading learning content development for enterprise or global audiences

Knowledge of digital learning formats, LMS/LXP environments, and content authoring tools

Strong editorial, review, and quality governance capabilities

Understanding of accessibility standards and inclusive learning practices applicable in Australia

Stakeholder management and cross-functional collaboration skills

Ability to manage multiple priorities in a fast-paced delivery environment

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"


Qualification Any Graduation